What are the responsibilities and job description for the Customer Service Representative position at Avflight Corporation?
General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.
Duties:
Provide superior customer service to crew members and passengers
Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
Resolve customer requests, questions and complaints regarding Avflight s services or products
Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
Perform other duties as assigned
Qualifications:
High school diploma or GED
Must be 18 years or older
Hotel/hospitality/customer service experience a plus
Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching
Must pass background check, pre-employment drug test and obtain security clearance
Must have valid Drivers license
Competency/Behavioral Requirements:
Must be available for holidays and weekends if needed
Experience in aviation is a plus
Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
Must have the ability to multitask; excellent communication and organizational skills.
Be pleasant with others on the job and display a good-natured, cooperative attitude
EEO/AA