What are the responsibilities and job description for the Surveillance Manager position at AVI RESORT AND CASINO?
Summary:
Responsible for assisting with the day to day operation and direct supervision and management of assigned activities within the Surveillance department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or employee challenges.
Essential Functions and Responsibilities:
- Hire, train, develop, measure performance, and discipline of division?s leadership staff.
- Ensures proper reports and logs are being compiled accurately by Surveillance Operators.
- Ensures that all-internal control policies and procedures are adhered to. Work with the casino management staff in solving problems which are discovered.
- Monitors day-to-day gaming employees and reports any non-adherence or wrongdoing with respect to policy, procedure and gaming law.
- Conducts internal investigations as necessary to determine non-compliance issues.
- Investigates and reports all suspicion of wrong doing in connection with gaming activities.
- Comply with all reporting requirements as directed by the Nevada Gaming Control Board.
- Demonstrate a positive, helpful attitude toward customers and fellow team members. Show a genuine enthusiasm for working in the hospitality/casino industry and/or working with the public.
- Provide outstanding customer service in a timely manner to both guests and fellow team members.
- Performs other duties as assigned.