What are the responsibilities and job description for the Audiovisual (AV) Field Engineer - III position at Avidex Industries LLC?
About Us:
Avidex leads the way in the audiovisual and IT integration industry, providing innovative solutions to a diverse clientele. Our identity is shaped by a commitment to excellence, technical expertise, and an innovative spirit. As we continue to expand our horizons, we're on the lookout for a talented and experienced Field Engineer III specializing in Audiovisual (AV) to join our esteemed Engineering team. This role will be pivotal in supporting our operations in the vibrant Cary, North Carolina region.
What We Offer:
- Competitive compensation plan
- Comprehensive health, dental, and vision benefits.
- 401(k) retirement plan with matching
- up to 3 weeks of vacation and 7 days of Sick time
- 9 Paid Holidays, and 1 Floating Holiday.
- 8 hours dedicated to volunteering for your favorite cause.
- Opportunities for professional growth and development.
- Collaborative and innovative work environment.
- Tuition reimbursement
Position Overview:
The Audiovisual (AV) Field Engineer - III plays a crucial role in providing technical commissioning support for Audiovisual (AV)/IT systems in the field. This position demands advanced, detailed technical knowledge of audiovisual systems, including networking, audio and video equipment, and associated software. Responsibilities include intermediate-level control system program editing with remote assistance. Success in this role requires attention to detail, punctuality, excellent communication skills, and the technical expertise to commission audiovisual system installations.
Requirements:
- High School Diploma or GED;
- Associate degree or equivalent experience preferred.
- AVIXA CTS certification required.
- CompTIA Network certification must be attained within two years of starting this position.
- 6 years of experience in technical AV/IT or field engineering support.
- Proficiency with both Windows and Apple software.
- Ability to set up and color balance video displays.
- Advanced proficiency in loading, testing, and editing control code and graphical user interface files from manufacturers like AMX, Crestron, Extron, QSC, and others.
- Expertise in troubleshooting control systems and digital communication protocols (IP, RS232, RS485, USB).
- Advanced skills in setting up and adjusting audio and video equipment, including conferencing systems.
- Proficiency with software, hand tools, and test equipment related to the audiovisual and IT trades.
- Experience with digital signal processors such as Biamp, BSS, Crestron, Extron, and QSC.
- Advanced proficiency in configuring wired and wireless TCP/IP networks.
Responsibilities:
- Provide field engineering support and expertise to project teams, including engineering, equipment configuration, programming, troubleshooting, and documentation.
- Collaborate with project teams to prepare control system submittals.
- Load and test control code and graphical user interface files with remote assistance.
- Conduct systems testing, commissioning, and punch list preparation.
- Assist with tasks required for job completion during the commissioning phase, ensuring system quality and performance meet job requirements for Final Acceptance approval.
- Ensure each system is physically complete per contract documents.
- Identify and report change order opportunities to Project Leads.
- Accurately mark up field documentation and maintain and archive all job-related configuration files, code, graphic touch panel layouts, and programs promptly.
- Provide system training to owners or clients as needed.
- Offer technical guidance to other Audiovisual (AV) Field Engineers and assist with skill development.
- Contribute to performance reviews, interview processes, and developmental and training plans.
- Act as a primary trainer and mentor for new AV Field Engineer hires and trainees as assigned by management.
Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We value diversity and believe it contributes to our success as an organization.
