Customer Experience Specialist - PT

If you thrive in a fast-paced environment where attention to detail, professionalism and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver this is your opportunity to join our team! You will act as the front-line customer experience specialist for our valued customers, ensuring a seamless, personalized experience from rental to return. You’ll be responsible for clear communication, smooth logistics, and delivering premium customer experience at every step. Deliver a best-in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction. Collaborate with team members and management to coordinate timely vehicle pick-up and drop-off. Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations. Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle. Provide premium customer experience by delivering vehicles directly to customers. Minimum 1 year experience in a customer service role, preferably hospitality or car rental. Professional, friendly demeanor with a focus on customer satisfaction. Strong verbal and written communication skills. Technologically proficient and comfortable using various mobile devices. Valid Driver’s License. Must be 18 years of age and legally authorized to work in the United States. Ability to work in a fast-paced environment with strong multitasking and organizational skills. Flexibility to work various hours not limited to evenings, weekends and holidays. Willingness to work outdoors in all weather conditions. On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely. Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type. Perks include bi-weekly hourly wage, on-the-job training, paid time off, medical, dental and other insurance, flexible spending account opportunity, retirement benefits (401k), employee discounts including discounted car rental and discounted prices on the purchase of Avis/Budget cars. Avis Budget Group is an Equal Opportunity Employer and this advertisement does not constitute a promise or guarantee of employment.