Host/Server Assistant

Tides Folly Beach is a beachfront hotel driven and defined by a singular passion: community. We go above and beyond to provide an expectation-exceeding, smile-inducing, memory-making experience for our community of guests. Internally, we focus on building a strong, tight-knit team community through growth, support, camaraderie, and pride. We embrace the community, culture, and spirit of Folly Beach while also being a steward in the evolution of the town as a coastal destination.

BLU:

Welcome to the taste of oceanfront dining! Where the spectacular views complement the signature seafood creations, and the local ingredients are as fresh as the ambiance. The only name you need to know is BLU! Offering one of the only true oceanfront dining opportunities in the Charleston area, BLU features a unique combination of spectacular ocean views with delicious seasonal specialties. It’s open, airy, and welcoming…with a vibrant atmosphere as exciting as the menu.

JOB TITLE: Host

DEPARTMENT: BLU Beach Bar & Grill

LOCATION: TIDES Hotel, 1 Center Street, Folly Beach SC 29439

SALARY: $15/hour

REPORTS TO: Restaurant General Manager

POSITION SUMMARY:

Host responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.

MAIN DUTIES AND RESPONSIBILITIES:

• Welcome guests to the restaurant

• Provide accurate wait times and monitor waiting lists

• Manage reservations and seating chart

• Escort customers to assigned dining or bar areas

• Provide food and beverage menus

• Greet customers upon their departure

• Coordinate with wait staff about available seating options

• Maintain a clean reception area

• Cater to guests who require extra attention (e.g. children, elderly)

• Answer incoming calls and address customers’ queries

• Assist wait staff as needed

• Take carry-out orders and collect payments

SUPERVISORY RESPONSIBILITIES:

NONE.

JOB REQUIREMENTS:

Education: High School Diploma or GED

Experience: 1-2 years hosting/customer service experience, preferred.

Skills:

• Ability to communicate fluently in English with hotel/restaurant guests and employees.

• Ability to provide friendly, efficient and courteous service to guests.

• Ability to work under pressure, be organized, self-motivated and work well with others.

• Strong positive attitude and ability to initiate light conversation with guests.

• Knowledge of hotel property and operating hours.

• Customer focus and drive to deliver optimal employee and customer satisfaction.

• Must have the ability to multi-task and perform well under stressful circumstances.

• Ability to handle money and operate a point-of-sale system

WORKING CONDITIONS:

The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equipment to Be Used: point of sale system; reservations system

Physical & Mental Requirements:

• Must be able to lift 50lbs;

• Ability to bend, kneel, squat;

• Ability to stand/walk for an 8 hour shift

Work Environment:

• High guest interaction

• Fast-paced; high volume

• Subject to extreme weather conditions, including high heat, rain, wind, etc.

EOE / DFWP