What are the responsibilities and job description for the Service Appointment Coordinator-Mercedes-Benz Grapevine position at Avondale Group?
Overview
For 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Dealerships a truly special place!We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.
EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!
- Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2022)
- Dental
- Vision
- FREE Company Paid Life Insurance
- FREE Employee Assistance Program Support for all employees
- 401K Retirement Plan
- Paid Holidays/Vacation/Paid Time Off
Our Avondale Dealerships Service Appointment Coordinators will ensure an elevated client experience while creating client advocates. They will utilize superb communication skills and professionalism to perform follow-up calls and receive inbound service calls for Avondale clients.
Hybrid in-office/WFH position.
Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg.
Responsibilities
- Receives inbound client calls for service related issues
- Facilitates specific appointments for the service advisors
- Performs outbound service campaign calls
- Follows detailed scripts for inbound/outbound calling
- Confirms all scheduled appointments
- Follows up on 100% of “no show” client appointments
- Maintains defined service levels
- Understands and implements the Avondale Client Care Service Process.
Qualifications
EDUCATION and/or EXPERIENCE
High School diploma required
Proven interpersonal communication skills
PHYSICAL DEMANDS
The employee must occasionally lift and/or move up to 25 pounds.
