Account Manager

Company Overview:

Automatic Vehicle Wash Equipment Co., Inc. (AVW) is a family-owned company with more than 50 years of car washing equipment manufacturing experience including product innovation. The company believes in building long-term, mutually beneficial business relationships with our customers. We are a leading global manufacturer of advanced car wash systems with a business philosophy that has remained constant: simplify the design and use high-quality materials to build reliable and durable car wash components.

Job Summary:

As an Account Manager for AVW, your primary responsibility will be managing the day-to-day relationship for a specific customer base, delivering sustained profitable growth for AVW. 

Job Duties & Responsibilities:

• Account management will represent 75% of the employee’s time, with the remining 25% focused on business development.
• Act as primary point of contact for the day-to-day communication between customer base and AVW.
• Manage quoting and sale order processing.
• Create and execute customer specific plans to grow profit.
• Develop and maintain close working relationships with customer base.
• Operate as an extension of the customer’s network facilitating speed, flexibility and fostering mutually beneficial solutions to solve business challenges.
• Work and coordinate cross functionally with peers in operations, purchasing, parts, fulfillment and accounting.
• Support and coordinate any RGAs.
• Participate in customer specific product development from inception to completion, providing regular updates to internal and external stakeholders.
• Provide appropriate information, reviews, adjustments, and insight to customers to ensure on-time delivery of customer equipment/parts.
• Support and reconcile any open invoices with accounting.
• Create new customer acquisitions for an assigned set of targeted accounts, maintain accurate forecasting of prospect pipeline via HubSpot.
• Participate in sales and customer process improvement meetings to ensure customer requirements are met.
• Support AVW’s vision to be a world class car wash manufacturer, the industry leader and customers-centric manufacturing partner.

Qualification / Requirements:

• Bachelor’s degree strongly preferred, notably in Engineering or another technical field.
• 3 years of experience in sales or project management.
• Ability to effectively manage data and understand analytics using a CRM / pipeline management tool.
• Travel may be required up to 10%