What are the responsibilities and job description for the Application Manager position at AXA?
Application Manager
Bangalore or Gurgaon, IN
An Application Manager - Claims will oversee all development, production support and maintenance activities for one or more applications under a Delivery Team. S/he will report to the Delivery Lead, have operational and administrative responsibility for developers and have operational responsibility for matrixed resources (Business Analysts, PMs, etc.) that support her/his application suite.
DISCOVER your opportunity
What will your essential responsibilities include?
- Provides vision and goals for the team
- Guides developers and support teams on product direction, project execution, issue resolution, and provide escalation framework via governance
- Work to educate customers on best use of product and support sympathetic change to the product, clearly articulating trade-offs and risks
- Challenge requirements to ensure they are in alignment with product design and architecture
- Work with business and information security to identify security risks and finding solutions, including risk acceptance
- Support internal and external audits to ensure services are delivered in a controlled fashion without undue risk to the company
- Manage service levels to ensure all commitments are met and any variances mitigated to reduce impact on overall cost, schedule, quality for business needs
- Work with Technical Architect in defining, analyzing, planning, measuring and improving product availability and continuity
- Identify and prioritize proactive maintenance action items
- Review and prioritize product defects
- Identify and champion improvement opportunities
- Raise Statements of Work and/or Service Level Agreements with application development vendors for specific developments & changes with input from Program/Project Managers, Analysts, Solution Architects and Product Owners
- Implements SLA / KPI alignment across the full SDLC for each SOW / SLA
- Maintain positive relationship with suppliers in pursuit of company’s best interests
- Estimate work requests at various levels of confidence and manage estimates against actuals to ensure change controls are appropriately managed
- Manage risk to deliver on service levels commitments and project milestones
- Serve as a point of escalation for risks and issues
- Govern internal change processes and development documentation
- Balance demand and capacity
- Work to minimize impact of changes to project costs/P&L
You will report to the Delivery Lead.
SHARE your talent
We’re looking for someone who has these abilities and skills:
- Proficient with multiple application delivery models including agile, iterative and waterfall
- Challenge requirements to ensure they are in alignment with product design and architecture
- Ensure all outsourced work performed on applications in the group performed under a fully vetted contract in alignment with Procurement processes, including Security and Legal requirements
- Solutions implemented address company security requirements
- Expert level experience in planning and executing complex, large scale initiatives or operational area.
- Budget, supply, and resource management for IT application development services
- Significant leadership experience (8 years) in IT with knowledge / skills for leading multi-disciplined technology teams
- Robust communication skills, particularly on key matters relating to the application grouping to stakeholders
- Risk identification and mitigation
- High customer confidence in application service reliability
- Stakeholder management
- Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance and setting realistic timescales
- Adaptable to new/different strategies, programs, technologies, practices, cultures, etc. Comfortable with change, able to easily make transitions.
FIND your future
AXA XL, the P&C and speciality risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and speciality.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or other protected characteristics.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ , ethnicity and origins, disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see axaxl.com/sustainability.
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