What are the responsibilities and job description for the Customer Service Representative-2 position at Axalta?
Role And Responsibilities
The purpose of the role is to be the center of account information and providing excellent support to customers and internal team.
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140 countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
5 - Administrative Support Workers (EEO-1 Job Categories-United States of America)
The purpose of the role is to be the center of account information and providing excellent support to customers and internal team.
- Processes customer orders. Seeks approval on orders or requests that exceed authority.
- Ensures that all relevant parties receive confirmation that the order was processed.
- Reconciles back orders and provide stock status to customers/RSM/KAM and request any additional order add-ons
- Serves as first point of contact for all customer inquiries via telephone, ZenDesk or email.
- Providing light tech support, order status, stock status, credit status, and general information
- Responsible for updating customer account records.
- Performs other department duties as assigned.
- Research, enter, and provide credit on shortages/damages/pricing as request by customer or sales team
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
- High school diploma plus 3 years of experience in a customer-oriented or call-center role in a fast-paced environment.
- Technical skill in use of PC, Microsoft Office, and web-based applications.
- The ability to use Excel to create formulas and reports is a plus.
- Adaptability
- Exceptional Telephone Etiquette
- Customer/Client Focus
- Results Driven
- Collaborates with Others
- Demonstrates Initiative
- Focuses on Detail
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140 countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
5 - Administrative Support Workers (EEO-1 Job Categories-United States of America)