Infertility Financial Counselor

Axia Women's Health is one of the largest independent women's health care groups in the United States, and is on a mission to create a more caring, more connected, and more progressive women’s healthcare community. Comprised of nearly 400 providers and 200 care center locations across five states, Axia Women’s Health is leading the way in women’s health by offering a full spectrum of exceptional care in obstetrics, gynecology, fertility, maternal-fetal medicine, urogynecology, hormone therapy, weight management, and laboratory services. Our corporate headquarters are located in Oaks, Pennsylvania, and Voorhees, New Jersey. As our impressive growth continues across the Midwest, we are currently recruiting an Infertility Financial Counselor to help us continue the tradition of providing quality OB/GYN care to patients at our location in Carmel, IN.

• Has high level of knowledge and can effectively explain insurance benefits, coverage limitations, authorization requirements, and billing/contracts; Financial Programs (Attain IVF Program and third-party Loan options) and pricing.
• Workflow will identify and prioritize communication with assigned patients, providing financial support, training and guidance.
• Calculates patient estimated charges; documents estimated patient financial liability (insurance limits and co-payment responsibilities).
• Consults with patients regarding their financial obligations; provides payment options for the patients; and collection of patient’s financial responsibility when required prior to arrival for services.
• Reviews schedule daily to determine if assigned patients have their insurance matters in order (e.g., referrals, per-certifications, and pre-determinations) and “Green Light” the patient’s account when the patient is cleared to start treatment.
• Document accounts appropriately in the patient’s chart.
• Review, interpret and explaining patient accounts when patients present with account conflicts.
• Provide back up support to other billing team members as needed.
• Responsible to help resolve any patient’s billing inquires and financial questions.
• High school graduate.
• Experience in OB/GYN and infertility preferred.
• Excellent interpersonal skills required to communicate with departments, employees, physicians, managers, patients, and insurance companies.
• Ability to organize and follow through on own initiative.
• Strong oral and written communication skills, independent worker, detailed-oriented, computer savvy.
• Proficient with Microsoft programs, specifically Outlook, Microsoft Word and Excel
• EOB, ICD-10, CPT codes, and A/R knowledge.
• High level of customer service essential.

Full Time Benefits Summary

• Full time benefit-eligibility beginning the first of the month after hire
• Immediate 401(k) matching contribution with no vesting period
• Generous PTO offering with additional time off for volunteering
• Choice of multiple medical insurance plans to best meet your needs, with premiums as low as $8 per pay
• Access to Axia providers at little to no cost through Axia’s medical insurance
• Axia-paid life insurance, short term and long term disability
• Free counseling for colleagues and family members, including parents and parents-in-law
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!

Equal Opportunity Employer

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• ICD-10: 1 year (Preferred)
• Medical Billing: 1 year (Preferred)

Work Location: In person

Salary : $20 - $25