IT Systems Support Specialist

IT Systems Support Technician NEEDED FOR EXPANDING Managed Service Provider

Do you have the following skills, experience and drive to succeed in this role Find out below.

AXICOM, a Westlake Village / North Los Angeles / Ventura County Managed Service Provider, is currently seeking a highly motivated individual who has outstanding customer service and IT troubleshooting skills to join our team of technology champions as an IT Systems Support Specialist.

Would you like to join a fast-paced IT services team, with professional growth opportunities, and be an actual influence within the company? AXICOM is looking for a valued team member to provide excellent customer service and IT support (onsite and remote) to their clients. The AXICOM values of integrity / honesty, respect, workplace diversity, gender equality, persistence, problem-solving, self-initiative, self-direction, environmental awareness, leadership, and teamwork will also resonate and connect with the selected candidate.

RESPONSIBILITIES

• Provide excellent customer support, follow-through, and follow-up.
• Provide the critical first line of response, troubleshoot technical problems, resolve issues and perform special IT projects.
• Ensure that service requests are properly logged, assigned, prioritized, and responded to in a timely manner.
• Contribute to building better processes and workflows through your ideas, suggestions, and automation.
• Deliver services in a timely, responsive, and appropriate manner and assist to drive a shared vision of AXICOM as a center of excellence.

REQUIREMENTS

Job type : Full-time

Work Location : Westlake Village, CA (no compensation of relocation expenses), work from home or hybrid.

Education : High school diploma or equivalent; college degree (AA / AS or BA / BS or MA / MS) is a plus but not required.

Certifications : MCSA, MCSE, A , Network , Security or equivalent certification(s) preferred but not required.

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