Director of Accounts

Axiom Custom Products is a design studio meets full-service fabrication shop in Portland, Oregon, where we unite organizations, artists, designers, and builders to create unforgettable experiences and spaces. From unrivaled retail activations and architectural environments to captivating art installations, our limitless capabilities are at the forefront of custom fabrication.

We are seeking a visionary Director of Accounts to propel our client relationships and everything we build to new heights while leading our team of seasoned account managers. As a pioneering fabrication shop catering to the creative, events, retail, and construction sectors, we have earned a reputation for unparalleled quality and groundbreaking solutions. This senior-level position merges strategic account management with leadership responsibilities, providing a direct reporting line to the General Manager and the owner. Join us as we redefine the future of design and fabrication and leave an indelible mark in the industry.

Responsibilities:

• Build and nurture strategic relationships with clients, ensuring their success and satisfaction.
• Develop creative solutions aligned with client objectives and growth expectations.
• Drive new business opportunities by negotiating rates and contracts with clients and partners.
• Collaborate with internal teams to define project strategies, budgets, and scope.
• Champion client feedback and forecast future projects, proactively identifying upselling opportunities.
• Inspire and guide our talented teams to deliver exceptional results, while fostering a culture of excellence.
• Work closely with the Sales and Accounts team to expand our client portfolio and establish account fundamentals.
• Continuously innovate internal processes and SOPs to enhance the efficiency of our Accounts Team.
• Act as a key player in driving company growth through collaboration with leadership and operations teams.

Required Skills and Experience:

• 6-10 years of Account Management experience, with 4-7 years in a senior role.
• Strong operational knowledge within a creative and fabrication agency.
• Proven ability to command the room with executive leaders and world-renowned brands.
• Passionate about mentorship, personal growth, and exceeding client expectations.
• Experience in brand experience, design, fabrication, creative technology, event production, or retail execution.
• Demonstrated success in taking concepts from ideation to physical production.
• Exceptional financial negotiation and presentation skills.
• Outstanding client-facing expertise, strategic problem-solving, and team management abilities.
• Creative thinker with strong communication and organizational skills.
• Proficient in Microsoft Office, Google Suite, Adobe Suite, Keynote, InDesign, SketchUp, and Slack.

Join our fast-paced, high-energy environment where innovation and client satisfaction drive everything we do. As the Director of Accounts, you'll play a pivotal role in shaping the future of our company while fostering a culture of success and growth.

Note: Travel to studio, shop, and offsite locations worldwide will be required for client meetings and collaboration.

We pay excellent wages and offer an engaging, fun work environment with growth opportunities. Our team enjoys great benefits, including medical, dental, and vision for $140/month (with options for dependents). We offer 401k and ROTH investment options. After year one you accrue 20 days of PTO, yep, your read that right! Combined with paid holidays, our benefits are some of the best in our industry.

Job Type: Full-time

Pay: $110,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 6 years

Schedule:

• Monday to Friday

Application Question(s):

• Do you understand the design build process from digital concepting through to engineering, fabrication, finish and install?

Experience:

• Account management: 6 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person