What are the responsibilities and job description for the UCM engineers position at Axiom Software Solutions Limited?
Role-UCM engineers
Location-Austin TX(Hybrid)
who have experience managing and troubleshooting
Ribbon SBCs. ( experience with Oracle and Ribbon SBCs is a plus ) but
Ribbon SBC is a gap we are trying to close. Ribbon Session Border
Controllers ( SBC )
▪ Basic understanding of Cisco IP telephony Network Infrastructure.
▪ Good knowledge of voice protocols SIP, MGCP, H.323, SCCP, ISDN
▪ Basic understanding of various logs and traces from Collaboration
products CUCM, CUC, CUCM IM&P, gateways.
▪ Good understanding of various APIs, SDKs and protocols used for
automation: AXL, REST, SOAP
▪ Ability to write scripts / programs in at least one language for example:
Python, Java, Perl
▪ Ability to troubleshoot collaboration solutions covering multiple products
and features under and drive incidents towards resolution
▪ Able to identify problems, acquire ownership and deliver solutions at a high
level of customer satisfaction.
▪ Excellent written and verbal communication, interpersonal and
presentation skills.
▪ Proven planning, prioritization, and organization skills
▪ ITIL Foundation level knowledge
