What are the responsibilities and job description for the IT - Branch Support Specialist position at Axiom Technologies?
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Key Responsibilities:
- Deliver on-site and remote support for hardware, software, and infrastructure at branch locations
- Troubleshoot end-user issues with applications, connectivity, VPNs, and more
- Support and maintain in-house and third-party software, including market data applications
- Act as an escalation point for Helpdesk issues; collaborate with Network Services and global support teams
- Maintain ticketing records, documentation, and ensure policy compliance
- Assist in home office setup and remote work support (firm-issued or personal laptops VMs)
- Participate in after-hours and weekend on-call rotation
- Stay updated on new technologies and internal tools
Required Qualifications:
- Minimum 3 years of field support experience, preferably in a branch environment
- Background in supporting financial services clients is highly desirable
- Bachelor’s degree or equivalent practical experience (3 years of progressive experience = 1 year of education)
- Strong troubleshooting skills and ability to handle multiple tasks under pressure
- Familiarity with Microsoft Office Suite and general enterprise IT tools
- Excellent communication and interpersonal skills
Must be authorized to work in the U.S. – We are not sponsoring visas at this time
Candidates must be local or willing to work on-site. Travel to the surrounding branch offices may be required.
Why This Role Matters:
Your expertise in branch support and familiarity with the finance industry will ensure smooth operations and alignment with client expectations. You’ll play a critical role in keeping users productive and systems running seamlessly.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com