What are the responsibilities and job description for the Technical Support Specialist position at Azara Healthcare?
Azara Healthcare is a leader in the population health management industry. As the Technical Support Specialist, you will get to investigate escalated and complex customer support issues and you will be responsible for resolving these issues through SQL mapping changes. You will be involved in support for all customers and unique product offerings.
Azara Healthcare has an exciting fast-paced, collaborative environment and we are looking for the right person with the drive to grow with us!
Role and Responsibilities
- Utilize SQL skills to resolve customer issues and improve the team's technical abilities
- Act as the escalation point for complex issues requiring EHR and DRVS product knowledge
- Educate customers on appropriate data entry workflows
Essential Skills
- Candidate should have a Bachelor of Science in a technical, science, or business field
- Intermediate database and SQL skills are essential, such as modifying and creating SQL queries
- Candidate must be proficient and comfortable working in a technical environment
- Candidate should have at least 1-year of customer service experience
- Excellent oral and written communication skills
- Comfortable with a fast-paced work environment and adjustment of priorities based on multiple stakeholders
Desirable skills
- Healthcare industry processes experience is preferred, including EHR knowledge
- Experience supporting and/or implementing a SaaS product preferred
- Experience with a customer service ticketing system, preferably Jira
Azara Healthcare offers a full suite of medical plans, 401(k) plan, 7 company holidays, 3 floating holidays & 4 weeks of PTO and other benefits in addition to a competitive salary.