Seasonal Part Time - SDSU Bookstore Cashier Sales Associate

Job Description

SUMMARY:

The Cashier’s role is to ensure that every customer is served in a friendly, professional, and in a timely manner. This includes greeting customers as they enter the Bookstore and processing customer purchases through the Point of Sale (POS) system. Provide excellent customer service and is responsive to customer needs. Utilizes resources effectively to manage workload, achieve production, and provide quality services to customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION:

NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Receive payment by cash, credit card or gift card.

• Scanning merchandise and ensuring pricing is correct.

• Assists management in daily unit operations to ensure that proper procedures and guidelines are in place and followed for provision of quality products and services.

• Resolves customer issues and complaints to ensure customer satisfaction.

• Consistently maintain a balanced drawer.

• Answers inquiries, provides information, and interacts with customers according to established guidelines.

• Greet all customers in a friendly and welcoming manner and offer assistance when needed.

• May assist with stocking/restocking of inventory and replenishment of Bookstore items.

• Maintains clean work areas and tools/equipment.

• Uses interpersonal skills to build customer confidence

• Maintains positive working relationships with customers and co-workers.

• Assists other departments as needed.

• Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, and university personnel.

• Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.

• Other duties as assigned.

Job Requirements

MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED:

The minimum requirement for applicants is a High School Diploma or General Education Development (GED); equivalent is required plus at least one year retail/customer service experience. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. Strong communication and interpersonal skills are required.

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

LANGUAGE SKILLS:

Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines and objectives.

Requires the ability to effectively communicate with customers and employees using correct English that is conversational and professional.

MATHEMATICAL SKILLS:

Requires basic math skills with the ability to count in ascending or descending order. Must be able to add, subtract, multiply and divide.

REASONING ABILITY:

Requires the ability to apply common-sense understanding to carry out general written or oral instruction.

MANUAL DEXTERITY:

Requires the ability to use a variety of equipment and utensils.

PHYSICAL COMMUNICATION:

Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds. Physical appearance presented to the public and internal employees must be professional.

PHYSICAL DEMANDS:

Must be able to operate cash registers. While performing the duties of this job, the employee is frequently required to stand for prolonged hours and handle objects. Employee is occasionally required to stand, walk/move. Must be able to move, lift or carry heavy objects or materials up to 35 pounds.

WORKING CONDITIONS AND HAZARDS

Work is regularly performed in both a traditional office setting and open sales floor workspace. There may be exposure to airborne particles created from incoming boxes, merchandise and textbooks. The noise level in the work environment is usually moderate.

BACKGROUND CHECK INFORMATION:

A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full-time, part-time non-student, or sensitive student capacity with Aztec Shops Ltd.

Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses.

Failure to answer background check questions honestly, and satisfactorily complete the background check may affect the employment status of applicants or continued employment of current Aztec Shops employees who apply for promotional positions which require a background check.

Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting background checks.

Aztec Shops will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Aztec Shops is concerned about criminal history that is directly related to the job, you will be given notice and an opportunity to respond and provide additional information such as rehabilitation efforts or mitigating circumstances, or information pertaining to the accuracy of the background report. Aztec Shops will consider all evidence of rehabilitation and mitigating circumstances. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.

Aztec Shops is an Equal Opportunity Employer. We are committed to making equal employment opportunity (EEO) decisions based solely on an individual's qualifications as they relate to the requirements of the position for which the individual is being considered. This commitment applies to all aspects of employment, including recruiting, hiring, training, transferring and promoting the best qualified persons for all positions.

We provide equal employment opportunities without regard to ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, hair style or texture associated with race, marital status, medical condition (genetic characteristics [GINA], cancer or a record or history of cancer), national origin, race, religion (religious dress/grooming practices), sex (includes pregnancy, childbirth, breastfeeding and/or related medical conditions, and reproductive choices), sexual orientation, military or veteran status, status as a victim of domestic violence (includes sexual assault, and/or stalking), or any other category protected by law.

Aztec Shops ensures that this applies to all personnel actions, such as compensation, benefits, transfers, layoffs, company-sponsored training, promotions, terminations and disciplinary actions.

Aztec Shops, Ltd. is also committed to promoting a diverse, equitable and inclusive workplace culture. Our organization embraces the many dimensions of diversity that make individuals unique and harness a variety of perspectives in order to create better outcomes that will benefit everyone.

Updated: 06/07/2024