Aviation Line Service Technician

Azure Flight Support Line Service Technician Job Description

Job Title: Line Service Technician

Location: Crossville, TN

Reports to/Hiring Manager: Line Service Manager

Company Summary:

We have been in the Fixed Based Operations business continuously for 35 years. We built our first location in Smyrna Tennessee (KMQY) literally from the ground up and developed a 19-acre site to accommodate Fortune 500 flight departments, air charter operations, a thriving flight school, a Part 145 MRO, and cargo and military operations 24/7. We have learned what works and doesn’t work and continue to evolve our thinking on the business models that work in different locations. Each airport is unique and needs a distinct solution for meeting the needs of local and transient users of the airport.

We understand customer service and seek to get better every day at serving the pilots and aircraft owners who use our services. We believe in a family culture. If you are based with us, or visiting our FBO, you are family.

Mission: The mission for a Fixed Based Operation (FBO) Line Service Technician (LST) is to emphasize AFS’s core values resulting in delivering an incredible level of customer service to every single AFS customer. Maintain a constant focus on safety in all aspects of the operation as the number one core value of AFS. The LSTs will always be motivated and willing to deliver service according to AFS standards.

LSTs will work together as to develop their skills on a consistent basis, while following policies and procedures set in place by AFS. All LSTs will work as a team with every employee involved in the FBO operations – particularly other LSTs, CSRs and the Airport Authority staff.

Summary of Essential Duties:

• Providing customer service to all pilots and passengers.
• Maintaining a safe and clean work area.
• Marshalling all aircraft in and out of the ramp area.
• Servicing all aircraft with fuel and oil.
• Towing all aircraft in and out of community hangars, T hangars, maintenance hangars, as well as to and from tie down areas.
• Securing all aircraft.
• GPU and Lavatory services; including disposal of lavatory contents.
• General cleaning and stocking of the FBO, hangar office areas, hangar floors, crew cars and other ground service equipment (GSE).
• Service all GSE with running fuels, oil and general maintenance of all GSE.
• Charter aircraft cleaning.
• Quality control; including ordering and receiving and testing of fuel and other products.
• Communication with CSRs, management and maintenance, using two way radios.
• Having a pleasant attitude towards co-workers and customers.
• Uphold the policies and procedures implemented by Azure Flight Support and other duties and responsibilities as assigned by management.

Qualifications:

• Communication Skills: Must be able to communicate with co-workers to deliver operational information with a verbal or written command. A willingness and ability to engage in two-way constructive feedback with the FBO General Manager and the Line Service Manager for the sole purpose of self-improvement.
• Must be able to hold team members accountable in a way that aligns with the culture of the company (accountability, fairness, integrity).
• Absolute Integrity to include: Honesty – always tell the truth, no matter what; Integrity in interacting with others consistently. Treat people the same regardless of position or influence
• Lead by example in demonstrating integrity to those on your team.
• Passion: Must be passionate about the position and the mission of the company.
• Accountable – Results driven: must be willing to participate in company and executive sponsored training, mentorship, and personal development to increase critical knowledge, skills and leadership ability.

Job Types: Full-time, Part-time

Pay: $12.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Crossville, TN 38555: Relocate before starting work (Required)

Work Location: In person