Server / Food Runner

About the Role:

The Server / Food Runner plays a vital role in delivering an exceptional dining experience by efficiently coordinating between the kitchen and the guests. This position ensures that food and beverages are served promptly and accurately, maintaining high standards of customer service and hospitality. The role requires attentiveness to guest needs, clear communication with kitchen staff, and the ability to multitask in a fast-paced environment. By supporting both front-of-house and back-of-house operations, the Server / Food Runner helps create a seamless and enjoyable dining atmosphere. Ultimately, this position contributes significantly to customer satisfaction and the overall success of the restaurant.

Minimum Qualifications:

• Previous experience in a restaurant or food service environment is preferred but not required.
• Ability to stand and walk for extended periods during shifts.
• Basic knowledge of food safety and hygiene standards.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

• Experience working as a server or food runner in a fast-paced restaurant setting.
• Familiarity with point-of-sale (POS) systems and order management software.
• Knowledge of menu items, ingredients, and common dietary restrictions.
• Certification in food handling or safety training.
• Ability to work collaboratively within a team-oriented environment.

Responsibilities:

• Greet and seat guests in a friendly and professional manner, ensuring a welcoming atmosphere.
• Deliver food and beverages from the kitchen to the appropriate tables promptly and accurately.
• Assist servers by running food orders and refilling drinks as needed to maintain efficient service flow.
• Communicate effectively with kitchen staff to ensure order accuracy and timely preparation.
• Maintain cleanliness and organization of service areas, including tables, stations, and dining rooms.
• Respond promptly to guest requests and resolve any issues to enhance the dining experience.
• Assist with setting up and breaking down dining areas before and after service hours.

Skills:

The Server / Food Runner uses strong communication skills daily to interact with guests and kitchen staff, ensuring orders are accurate and delivered promptly. Attention to detail is essential for verifying orders and maintaining cleanliness in the dining area. Time management and multitasking skills are critical to handle multiple tables and requests efficiently during busy service periods. Physical stamina and agility are necessary to navigate the dining room quickly while carrying food and beverages safely. Additionally, teamwork and adaptability help the Server / Food Runner support colleagues and respond effectively to dynamic restaurant environments.