What are the responsibilities and job description for the Field Service Tech III position at BAE Systems?
Job Description
Responding to associate service calls to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems · Building and configuring PCs and laptops as well as loading software · Tracing cabling between workstations and communication closets Performs other related duties as assigned. Demonstrated customer service and technical knowledge gained from prior experience to resolve issues surrounding installation, usage, and training on software and/or hardware products.
Typical Education & Experience Typically a High School Diploma and 2 years work experience or equivalent experience
Required Skills and Education
CompTIA Network+ and A+ Certified or equivalent experience • Required Skills to include: o Troubleshooting skills
for applications running on windows based platform (office, browsers, printers, etc.) o Experience with HP/Dell laptops, tablets and
desktops running Windows 7 and Windows 10 o Experience with Microsoft server software o Experience troubleshooting Network
connections while working with a remote team. o Experience with packet capture (Wire Shark, ETC) o Experience with Microsoft AD o
Excellent customer service skills o Knowledge in Asset Management
Preferred Skills and Education
Proven experience in an administrative and support role · Ability to work both independently and as part of a team · Self-starter with
excellent written and verbal communications skills · Ability to successfully prioritize service issues based on multiple competing
objectives · Ability to routinely multitask and reassign priorities Ability to exert energy up to 20 pounds of force occasionally or a
negligible amount of force to lift, carry, push or pull objects. Ability to be mobile to provide support throughout the facility and offsite
offices.
About BAE Systems, Inc.BAE Systems is a premier global defense and security company with approximately 90,000 employees delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support and services. People are the greatest asset in any Company. BAE Systems is committed to hiring and retaining a diverse workforce. Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression