Description

Position Summary: 

This position manages conferences, social events and weddings varying in size. Responsible for the successful outcome of assigned events and programs from pre-arrival through post-departure. Prepares all event documentation, coordinating with Sales, Resort departments and clients to ensure consistent, high level service throughout pre-event, event and post-event phases. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.

Duties & Responsibilities:

All duties are to be performed in accordance with departmental and Balboa Bay Resort policies, practices and procedures.

• Ensure seamless event execution by following established procedures and ensuring accuracy in detailing and preparation of banquet event orders.
• Develop creative solutions for client event requests from concept to completion, integrating current trends in event management and design.
• Identify opportunities to cross-sell and up-sell services to optimize total revenue potential and guest experience.
• Ability to prepare creative and innovative menus while working with the Banquet Chef.
• Manage group room blocks and programs ensuring that all contractual obligations to the Resort and Client are met.
• Identify operational challenges associated with event and resolve with the Resort staff and client or develop alternative solutions.
• Ability to effectively present information and respond to questions from clients, vendors and staff.
• Greet client during the event and introduce to the Banquet Captain for the execution of the event.
• Monitor expenses during an event to ensure meeting the budget requirements of the client, scheduled deposits are received, and accuracy of the final billing.
• Maintain regular attendance.
• Perform other job-related duties as requested.

Qualifications

Required Qualifications:

• High School diploma or general education degree (GED), or equivalent combination of education and experience.
• At least 2 years of experience in event management or related professional area.
• Knowledge of food and beverage products, proper preparation and presentation of food and beverage items.
• Knowledge of meeting room setups and procedures.
• Excellent customer service skills.
• Interpersonal skills to effectively communicate with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including nights, weekends and holidays when clients are in house.
• Proficient knowledge of computers, Microsoft Excel, Word and Outlook.
• Ability to learn computer systems used at the Resort.
• Ability to effectively communicate in English, in both oral and written forms.

Preferred Qualifications:

• Bachelor’s degree in Hospitality Management.
• Experience with managing large groups, weddings and social events in a hotel or resort.
• Previous experience working in a similar setting.
• Proficient in Delphi, Opera, Amadeus Hospitality Diagramming.
• Industry certification (ex. CMP, CSEP, DMCP).
• Knowledge of current Audio/Visual equipment and setups.

Special Skills & Abilities / Mental and Physical Demands:

There are physical demands that may vary from day to day or task to task including, but not limited to: the ability to sit at a desk for up to 8-hours per day; walking; standing; bending; stooping; squatting; stretching; grasping; lifting; pushing and operating equipment relative to the assigned tasks. Must be able to lift up to 20 lbs. on a regular and continuing basis and must be able to lift up to 50 lbs. occasionally. In addition to performance of the essential functions, this position may be required to perform a combination of the following other duties:

• Oversee and assist in the physical movement of hotel or customer equipment or furnishings as necessary to complete a tight turn-around of public function space.
• Assist clients with the set-up of their event, as needed.

This is not intended to include every duty or responsibility of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to perform this job. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.

Salary : $65,000 - $70,000