What are the responsibilities and job description for the Membership Assistant position at Bald Head Island Club?
Position Description Summary
The Membership Assist will partner with the Membership team in the creation of a memorable and engaging experience for our Members and guests accomplished through courteous professionalism and welcoming hospitality.
Role & Responsibilities
- Create a memorable experience for all Members and guests, continually providing excellent customer service with a high level of professionalism
- Complete special projects, as assigned by the Membership Director, Member Services Manager, or Supervisors
- Maintain the Member database system, ensuring accurate records with periodic audits and updates
- Handle all incoming calls and emails at the reception desk, as needed
- Be detail-oriented and able to prioritize in a high-volume environment
- Assist in maintaining Member files
- Be knowledgeable about Membership policies and categories, assisting Members and potential Members, as needed
- Solve problems, work as a team, be a leader, and inspire happiness
- Maintain up-to-date credentials, certificates, and licenses, as applicable
- Commit to continuous professional development, keeping abreast with current industry trends, tools, technologies, and opportunities, attending conferences, seminars, and workshops as assigned
Qualifications & Education Requirements
- Working knowledge of Membership sales
- Must possess appropriate analytical skills, attention to detail, follow-through, creativity, and a high level of motivation
- Ability to communicate effectively and professionally in both written and verbal formats
- Willingness to learn and accept instruction
- Must possess a positive attitude and good work ethic
- Proficient in business-related software (Microsoft Office Suite, website management, POS)
- High-end customer service experience in a hospitality or resort environment preferred
- Prior private club or resort experience preferred
- High School Diploma or GED required, two or four year degree preferred
Salary : $17 - $19
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