Operations Director

Who we are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities, and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy, and creativity.

Our Benefits

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.
• And more!

About the role

The Operations Director plays a vital role in providing installation leadership and oversight of the property’s operations for both community and facility management to achieve the highest levels of exceptional living for residents. Our Operations Directors lead our teams with energy, enthusiasm, and a focus on achieving results that promote business success. Primary accountabilities are to be the team lead for operations providing oversight of We Care customer service, project operating results, risk management, assurance, and compliance

What you'll be doing

• Embodies the We Care Culture by putting people first, doing the right thing every time, prioritizing communication, and managing operations through accountability.
• Lead and develop team members to achieve professional growth and goals while adhering to standards of BBC Code of Conduct
• Interview, hire, onboard and develop talented candidates that will allow property to achieve goals.
• Mentors, instructs, or coaches others to improve their performance.
• Leader knows how to manage priorities, use feedback to improve team performance, remove obstacles and resolve conflicts, recognize progress in the direction of the goals and build relationships of trust.
• Communicates clearly and effectively through written and verbal medium.
• Seeks out and absorbs all forms of customer feedback and demonstrates a commitment to Caring by utilizing customer feedback to drive future decisions.
• Collaborates relentlessly with all stakeholders including Installation Commands, Housing Partners, local communities, functional departments across the organization to achieve company and installation goals.
• Responsible for achieving budgeted occupancy and setting/implementing marketing strategy. Oversee leasing/prospect management.
• Responsible for property’s adherence to policies by being the first line of assurance and providing feedback to team members on areas of opportunity to improve.
• Ensures that operational metrics are achieved in accordance with business agreements. 
• Responsible for developing the annual budget and achieving the monthly financial targets.
• Accountable for financial management of the property, including, but not limited to annual budgets, monthly/quarterly financial reports, and monitoring expenditures
• When applicable, will be responsible for the processing of various financial tasks to include payables and receivables.
• Responsible for setting business priorities and overseeing maintenance performance. Collaborates with Facility Manager on outstanding maintenance issues, identifying reoccurring maintenance problems, and developing proactive solutions.
• Ensures that maintenance metrics are achieved in accordance with business agreements. 
• Supports Project Development team as requested for Service partner data calls, meetings, schedules, and visits. 

Typical Physical Demands: Regularly use hands to manipulate tools, controls, phones, and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 50 lbs.

Typical Work Conditions: Work is performed in an office. Employee frequently interacts directly with community management, facilities management, residents, and other staff members during the workday.

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Who we're looking for

• High School Diploma or equivalent required.

• Associate’s or Bachelor’s degree is preferred
• Minimum of five (5) years of experience in property management, hospitality industry, or general people management
• Ability to communicate effectively and speaks and writes with ease, clarity, and impact
• Ability to manage competing priorities
• Ability to partner with others to achieve results
• Customer Oriented
• Rigorous and meticulous attention to detail.
• Results Driven
• Ability to work and think in methodical way
• Ability to listen attentively and be empathetic
• Possession of a valid state issued Driver’s License and safe driving record are required.
• Candidates should also possess or be willing to obtain either the Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) professional designation within one (1) year of hire

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds, and maintains infrastructure assets.

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