Software Support Specialist

Who We Are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities, and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy, and creativity. This is a remote position.

Our Benefits: 

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.
• And more!

About the role

Provide Level 1 & 2 internal support for software platforms such as Yardi Systems, Rent Café, Entrata and ancillary programs. Primary support provided to the property and corporate end-users. Identify basic user errors, troubleshoot data and system issue, and interface with software provider support staff.  
 
What you'll be doing

• Level 1 Support - Identify user error and provide instruction on how to correct the issue.
• Level 2 Support – Troubleshoot issue, identify if there is a solution or if it is a software issue.
• Submit program issues/bugs to the software provider.
• Utilize Help Desk support management software.
• Provide one-on-one training to end users as needed.
• Occasional on-site travel property training.
• Recognize operational challenges and provide recommendations to create efficiency.
• Provide new user access, password changes, and termination of user access.
• Performs testing of software upgrades.
• Perform setup and testing of new functionality
• Create guides and perform training for new functionality.

Typical Physical Demands: Regularly uses hands to manipulate phones, computer keyboard and similar tools.  Ability to view computer screens, mobile devices, and other electronic equipment, for extended periods of time.  Sit and stand to perform administrative work.  Regularly lift and move office supplies up to 20 lbs. Work is performed in an office environment. Employee must travel throughout the company footprint as required.

Work is performed in an office. Employee frequently interacts directly with community management, facilities management, residents, and other staff members during the workday.

Who we're looking for

• Associate degree in a technical discipline or a related field is preferred
• Minimum of three years’ experience in a level 1 or 2 software support role
• Proficient in Yardi Systems, Rent Café, Entrata and ancillary product programs/interfaces
• Must have the ability to learn new software systems quickly
• Proficient in Microsoft Office
• Ability to perform project management
• Ability to effectively work within a decentralized / highly autonomous business model.
• Proven track record in delivering change within a complex business.
• Strong interpersonal skills to foster teamwork and relationship building
• Customer focus on service and excellence.
• Attention to detail and deadlines.
• Results driven / solutions provider.
• Strong communication and presentation skills (credibility with senior management and sustainability practitioners alike).
• Exercise high level thinking, excellent judgment and problem solving in the execution of responsibilities.
• Ability to work with sensitive and confidential information
• Ability to work effectively and display the Company Values Results driven / solutions provider.

• Possession of a valid state issues driver’s license and safe driving record are required

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds, and maintains infrastructure assets.

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