SERVICE TECHNICIAN - POWERSPORTS & LAWN

Service Technician - Powersports & Lawn/Garden

Summary

A service technician performs maintenance and repair services within acceptable volume and quality of work standards of Ball Equipment.

Essential Duties and Responsibilities:

• Works with and advises service staff in writing on the repair of equipment and ensures compliance with prescribed procedures.
• Perform repairs on powersports and lawn/garden units such as ATVs, UTVs, and snowmobiles.
• Conduct routine maintenance and diagnosis of necessary repairs.
• Enter details of completed repairs in the computer system.
• Use parts look up platforms to locate items needed for repair.
• Inspect and approve completed repairs for quality and cleanliness before customer pickup.
• Resolves escalated customer complaints regarding billing and service repairs.
• Maintains a safe work environment and complies with safety rules and regulations.
• Maintains an engaging team environment by acting and communicating in a manner consistent with company values, promoting quality experience for customers, co-workers, and management.

Non-Essential Duties and Responsibilities

• This job description is not intended to be an all-inclusive or comprehensive list of duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Work Environment

The work environment is a standard shop environment. The noise level in the work environment is usually moderate to high.

Work Schedule

The position is full-time, requiring Monday through Saturday to cover business operations. This position is hourly.  

Qualifications

Qualifications and Competencies

High school diploma or general education degree (GED); or equivalent combination of education and experience.  Mechanical aptitude preferred
Basic computer and math skills required
1 years as a Service Technician required
Proficient in MS Word and Excel. Lightspeed or CDK experience is preferred
Powersports and lawn/garden industry or related experience is preferred
Good communication skills, both verbal and written
Willingness to learn - training available as needed

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 75 pounds. No special vision requirements.