Resident Manager

Title:                                 Resident Manager

Reports to:                      Property Manager

Primary Function:          On-Site Supervision

Status:                             Part-time, Non-exempt 

Location:                         San Francisco, CA

Summary 

Brick and Timber Inc. is seeking an on-site Resident Manager to support the day-to-day operations of the property, including maintenance, resident relations, property monitoring, and leasing. The Resident Manager will work with the Property Operations Team to provide excellent customer service to our residents, oversee building maintenance, and in return receives a discounted rent on a unit. Most of the units offered to our onsite managers are either studios, Jr. suites or 1-bedroom. This position is based in San Francisco and Berkeley CA. 

Brick Timber is a property management company focused on managing residential apartment properties in the Bay Area.  The Company seeks to attract and retain motivated real estate professionals who love the unique local Bay Area culture.

Primary Responsibilities

• Daily inspections and upkeep of the building, walkways, and common areas, including removing all litter and debris from the building and surrounding areas. 
• [INSERT THIS BULLET POINT IF BUILDING HAS PROFESSIONAL CLEANING SERVICES] Work with janitorial staff to ensure the cleanliness of the building is maintained.
• Cleaning laundry rooms, mailbox areas, and pool areas, as applicable.
• Cleaning trash and recycling area; breaking down oversized boxes and compacting trash bin contents as needed. Monitoring trash and recycling to ensure scheduled pick-ups occur. Order bulk trash pickup appointments as needed. 
• Assisting with light maintenance requests including light bulb replacement or smoke detector battery changes, as needed. 
• Assisting with inspections of units, including but not limited to, move-in and move-out inspections and maintenance inspections.
• Coordinating all move-ins and move-outs at the property.
• Reporting crime to the local police department and completing Incidents Reports in a timely manner.
• Responding to emergency on-call issues; making phone calls, contacting vendors, taking photos, and following up with the Property Management team.
• Providing prompt vendor access to the building as needed. 
• Assisting with touch-up cleaning of vacant units between residents.
• Delivering resident communication and legal documents as required and within local, state, and federal regulations.
• Acting as the liaison between the Property Manager and residents. 
• Coordinating maintenance requests from residents; communicating with the Maintenance team and external vendors to ensure requests are completed in a timely manner.
• Monitoring parking spaces and requesting tow of cars that are improperly parked, abandoned, or in spaces assigned to another resident. Auditing that all income-producing parking spaces are only used by persons with parking agreements for that space.
• Assisting the Leasing team with leasing units by placing keys in lockboxes for showings, hosting open houses as requested, and performing in-person showings as needed.
• Keeping an inventory of office and maintenance supplies, including a secure set of building keys. 
• Maintaining an accurate log of all work completed via ADP timekeeping system.
• Enforcing all policies and procedures relating to the property. 
• Other duties as requested by Property Management team.

Minimum Requirements and Qualifications

• Prior experience in property management or related, service-oriented work is strongly preferred
• Proficiency with computers, Microsoft Outlook, online timekeeping systems, and smartphone applications
• General handy-person skills
• Strong verbal and written communication skills
• Ability to work after business hours and on weekends as necessary
• CCRM (California Certified Resident Manager) or equivalent certification a plus

Working Conditions

• Indoor and outdoor work in all types of weather
• May be required to stand for several hours at a time, to climb up and down stairs several times each day, and to lift a minimum of 30 pounds with ease.

Key Skills and Competencies

• Maintenance skills
• Communication

Brick and Timber Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment and Brick and Timber Inc. prohibits discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Brick and Timber Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.