What are the responsibilities and job description for the Supervisor - Beverage Casino position at Bally's Dover Casino Resort?
MAJOR FOCUS:
Responsible for ensuring maximum guest service satisfaction. Responsible for overseeing the daily operations of the Beverage Department by interacting, directing, supervising, and paying detailed attention to all activities on the casino floor, bars and service bars. Responsible for ensuring that appropriate steps are followed regarding the proper serving of alcohol.
ESSENTIAL FUNCTIONS:
- Conducts daily pre-shift meetings with cocktail servers and bartenders, setting daily expectations to include events, safety concerns, and department goals.
- Maintains appropriate staffing levels for casino floor & bars.
- Maintains all bar par levels, submits liquor requisitions, stocks inventory, and assists with special events and banquets.
- Assists Beverage Manager with monitoring established budget for payroll, sales, liquor, and supplies.
- Ensures proper training for all new hires, and conducts quarterly training for all department employees.
- Prepares daily server evaluations on cocktail servers and bartenders to ensure speed of service and adherence to alcohol policies.
- Ensures proper bar displays with current sponsor and/or partner products.
- Ensures that workplace hygiene, occupational health, safety, and security procedures are followed daily.
- Ensures “safe serving of alcohol” practices are communicated with the cocktail servers and bartenders, to include over-serving and terminating service to guests if necessary.
- Ensures staff is carding anyone under the age of 30 for cigarettes and liquor.
- Responsible for Beverage Department compliance with all company procedures and policies on assigned shift and attending all company classes and meetings.
- Updates cost transfers and liquor spill sheets weekly
- Completes payroll on assigned shift
- Monitors proper security procedures of all alcohol in F&B outlets
- Holds subordinates accountable for established performance expectations.
- Motivates staff; provides advice and guidance as appropriate.
- Interviews, selects, hires and retains superior employees
- Coaches, and counsels subordinate employees
- Oversees and ensures the timely completion of employee evaluations
- Conducts training with subordinates, both formally and informally
- Issues discipline and terminates employees as appropriate
- Completes timely evaluations for subordinates.
- Rewards and recognizes superior performers
- Oversees and ensures that employees work safely and follow all safety rules
ADDITIONAL FUNCTIONS:
- Performs other duties as assigned
- Assists in other F&B outlets as directed
REQUIREMENTS/EDUCATION:
- High school diploma, GED or equivalent work experience required
- 2 years of supervisory experience preferred.
- 2 years high volume beverage operation experience preferred
- Must be ABC certified at time of hire.
- Must possess good math skills
- Must possess computer proficiency with Microsoft Office software
- Must possess good oral and written communication skills
- Must possess good customer service and leadership skills
- Must be able to solve problems and deal with a variety of situations
- Must present an overall professional appearance
- Must be able to work weekends, holidays and nights as scheduled
- Must be able to successfully pass a background check and receive a license from the DE Lottery
- Must be able to speak, read and write English.
ORGANIZATIONAL RELATIONSHIPS:
Accountable to: Manager – Beverage
Accountable for: Bartenders
Cocktail Servers
Bar Backs
The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.
Bally’s Dover is an equal opportunity employer
Addendum to Job Description
These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
Physical Requirements
X
Seeing
X
Pull (50 pounds)
X
Bend
X
Color Perception
X
Climb, Ascend/Descend (Stairs, Ladders)
X
Stoop /Kneel /Crouch
X
Hearing / Listening
X
Lift ( 25 pounds)
Taste
X
Clear Speech / Talking
X
Carry (25 pounds)
Smell
X
Touching
Drive (local / long distance)
Repetitive Motion
X
Dexterity /Hand
Walk for Extended Periods
Run
X
Dexterity /Fingers
X
Stand for Extended Periods
Reach (Above Shoulder)
X
Push (50 pounds)
X
Sit for Extended Periods
Other:
Mental / Reasoning Requirements
Reading – Simple
Writing – Simple
Advanced Math Skills
X
Reading – Complex
X
Writing – Complex
X
Analysis / Comprehension
X
Clerical
X
Basic Math Skills
X
Judgment / Decision Making
Work Environment
X
Shift Work
Outside
Pressurized Equipment
Works Alone
Extreme Heat
Moving Objects
X
Works with Others
Extreme Cold
High Places
X
Verbal Contact with Others
X
Extreme Noise
Fumes / Odors
X
Face-to-Face Contact
X
Mechanical Equipment
Hazardous Materials
X
Inside
Electrical Equipment
Dirt / Dust
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.
Licenses & Certifications
Preferred- DE Gaming License