What are the responsibilities and job description for the Manager - Table Games Pit position at Bally’s Kansas City Casino?
ESSENTIAL FUNCTIONS:
- Stimulate business and develop quality players through personal interaction.
- Ensure all Table Games team members are providing optimum service to all guests.
- Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
- Ensure technical proficiency of all Table Games team members through guidance and effective training programs.
- Observe and analyze the integrity of play and activity of guests and team members.
- Ensure adherence to all applicable laws, gaming regulations, and procedures.
- Direct, support, and supervise all Table Games team members.
- Hire and develop team members while ensuring adequate labor is used to perform the required level of service.
- Understand, administer, and review performance appraisals, set performance expectations, and provide coaching and operational support for Table Games team members.
- Mediate and solve problems for team members and guests.
- Establish and maintain effective lines of communication at all times throughout the department.
- Identify operational and organizational opportunities and work with the Table Games management team to recommend, develop, and implement sound solutions with the peer group.
- Build rapport and coordinate daily activities with support departments.
- Assist with developing and managing the departmental budget, including capital expenditures.
- Supervise all activities and team members in the Table Games pit.
- Analyze guests’ play to monitor for cheating scams, advantage play, card counters, and unusual or suspicious variations in play.
- Monitor staffing levels to ensure budgetary compliance.
- Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.
- Have complete knowledge of all casino events and promotional activities.
- Ensure the safety and security of all guests and team members.
- Comply with all policies and procedures established by Bally’s Kansas City Casino and department management.
- Other duties as assigned or any reasonable request from any member of management.