What are the responsibilities and job description for the Representative - Count Room position at Bally's?
About Bally's:
Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain!
Bally’s Chicago is a new exciting venture for the company. It will be a world-class entertainment destination resort, befitting Chicago’s status as a world-class city.
A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So if you want to be challenged in an exciting and fast-paced environment, this is the place for you!
Job Summary:
As the Count Room Representative, you provide manual and mechanical assistance to verify the contents of the drop boxes.
Duties and Responsibilities:
- Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
- Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
- Adhere to all policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
- Collect and count revenue from various drop sources per the company’s internal controls and departmental guidelines
- Count, sort, and organize all currency, coins, coupons, chips, and paperwork from the drop container; strap and hand-stamp money bundles; delivers to cashiers as applicable
- Retrieve drop boxes from the storage area and appropriately store all boxes and carts
- Load currency counters, utilize the counter interface, and collect, sort, and reconcile funds
- Enters count information into applicable software applications
- Load appropriate boxes into carts and pushes and pull carts to designated areas for transportation to the casino floor
- Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
- Perform other duties as assigned
Qualifications:
- Must be 21 years of age or older
- Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
- Must have a high school diploma or equivalent
- Must be able to work various shifts, including weeknights, weekends, and holidays
- Six months of experience in money handling experience preferred
- Must have excellent communication and interpersonal skills
- Must have excellent customer service skills
- Must be proficient in using a 10-key calculator and other office equipment
- Must have above-average math skills to count money accurately and quickly
Physical Demands:
- Regularly required to see, talk, hear, walk, and stand
- Frequently required to use hands to handle, feel, and reach
- Occasionally required to sit or stoop
- Must occasionally lift and or move up to 100 pounds
- Frequently required to push and pull heavy carts across the casino floor and back of house area
Work Environment:
The work environment is fast-paced and contains bright lights, loud noise, and stressful situations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
