Specialist - Security

·         Consistently demonstrates superior customer service skills by displaying outlined service behaviors. 

·         Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. 

·         Creates an atmosphere of luck and celebrates guest’s wins. 

·         Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. 

·         Anticipates needs and provides fast, flawless service. 

·         Checks for satisfaction and effectively resolves service breakdowns when they exist. 

·         Promotes programs and card membership. 

·         Provides a warm farewell and thanks guests for visiting.

·         Assigned to Security and Fire Command, answers telephone, dispatches security officers according to situation and need. 

·         Issues controlled keys, access badges and radios to security officers and other staff. 

·         Monitors CCTV, digital alarm system and issues emergency credentials to employees and vendors. 

·         Receives, logs, and determines priority of information received from security officers concerning their lateness, absence or other usual concerns. 

·         Keeps in constant communication with Supervisor Security. 

·         Maintains mandated logs. 

·         Prepares specified reports; assists security officers in preparation of statements. 

·         Reviews, evaluations and corrects same. 

·         Conducts fact finding investigations by physically tracking and interviewing witnesses, collecting physical evidence and preserving the crime scene if necessary. 

·         Takes statements from individuals involved in security related activities and prepares reports detaining facts. 

·         Appears in court to give testimony on subpoenaed and/or documented facts contained in Complaint or Warrant filed. 

·         Notifies Supervisor Security or Shift Manager of any relevant situations or information. 

·         Must be able to evaluate upon sight patrons requiring first aid or C.P.R. 

·         Quickly reacts upon observation of distress signals. 

·         Ensures that fire alarm systems and elevator emergency alarms are in proper working order. 

·         Acknowledges all fire alarms, controls alarm response, and dispatches security officer on duty. 

·         Monitors the Fire Command Room and all its functions. 

·         Participates in all on-the-job training functions relevant to the Fire Command Room.

·         Communicates with the local Fire Department. 

·         Observes the safe operation of assigned elevator(s), acknowledges any reports of an emergency, mechanical failure, vandalism or unusual occurrence, and dispatches appropriate security and/or repair personnel as indicated. 

·         Performs Security Officer’s duties as assigned. 

·         Completes special assignments as requested.

Other duties as assigned.

Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE”.