What are the responsibilities and job description for the Table Games - Dealer position at Bally's?
MAJOR FOCUS:
- Deal casino table games to players offering exceptional customer service and accuracy.
ESSENTIAL FUNCTIONS:
- Provides fast, flawless, personalized customer service to our players
- Promotes positive customer relations
- Creates memorable service experiences and a fun-filled environment for our players
- Facilitates the game and explains the rules of the game to our players
- Conducts assigned game according to procedures; computes pay-off odds to pay winning bets and collect losing bets
- Exchanges cash for gaming chips according to procedures (buy-in transactions)
- Audits and completes fills and credits on the table games
- Cooperates with other dealers when assigned to the same game
- Controls the pace of the game
- Ensures game security
- Informs the Floor Supervisor and /or Box person of any requests or unusual play
- Issues the proper amount of gaming chips to players after completion of the credit authorization procedures
- Adheres to established cash handling and accounting procedures
- Complies with all departmental and company policies as well as all established regulations
- Maintains confidentiality regarding customer play
- Amicably resolves customer issues
- Works safely, following all established safety rules and regulations
- Communicates effectively with co-workers, supervisors and guests
- Follows all relevant policies and procedures
ADDITIONAL FUNCTIONS
- Performs other duties as assigned.
REQUIREMENTS/EDUCATION:
- Must possess 5 years of dealer experience in a minimum of three games (Blackjack, Roulette, Craps, Baccarat, or Pai Gow).
- Must possess high school diploma, GED or equivalent work experience.
- Must pass an audition, demonstrating level of proficiency.
- Must be quick, analytical and observant, with good math skills.
- Must possess exceptional customer service skills.
- Must possess excellent English communication skills.
- Must be able to successfully pass a background check and receive a license from the DE Lottery.
- Must be able to appropriately manage stressful situations, occasionally dealing with angry customers.
- Must be able to work weekends, holidays and nights as business needs require.
- Must be able to report to work on time as scheduled
- Must present an overall professional appearance and report to work in appropriate attire
The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.
Bally's Dover is an Equal Opportunity Employer.
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Addendum to Job Description |
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These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation. |
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Physical Requirements |
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X |
Seeing |
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Pull ( pounds) |
X |
Bend |
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X |
Color Perception |
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Climb, Ascend/Descend (Stairs, Ladders) |
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Stoop /Kneel /Crouch |
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X |
Hearing / Listening |
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Lift ( pounds) |
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Taste |
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X |
Clear Speech / Talking |
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Carry ( pounds) |
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Smell |
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X |
Touching |
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Drive (local / long distance) |
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Repetitive Motion |
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X |
Dexterity /Hand |
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Walk for Extended Periods |
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Run |
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X |
Dexterity /Fingers |
X |
Stand for Extended Periods |
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Reach (Above Shoulder) |
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Push ( pounds) |
X |
Sit for Extended Periods |
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Other: |
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Mental / Reasoning Requirements |
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X |
Reading – Simple |
X |
Writing – Simple |
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Advanced Math Skills |
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Reading – Complex |
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Writing – Complex |
X |
Analysis / Comprehension |
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Clerical |
X |
Basic Math Skills |
X |
Judgment / Decision Making |
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Work Environment |
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X |
Shift Work |
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Outside |
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Pressurized Equipment |
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Works Alone |
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Extreme Heat |
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Moving Objects |
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X |
Works with Others |
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Extreme Cold |
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High Places |
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X |
Verbal Contact with Others |
X |
Extreme Noise |
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Fumes / Odors |
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X |
Face-to-Face Contact |
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Mechanical Equipment |
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Hazardous Materials |
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X |
Inside |
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Electrical Equipment |
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Dirt / Dust |
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Disclaimer |
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The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified. |