What are the responsibilities and job description for the Technician - Slots II (Full Time) position at Bally's?
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Consistently promotes and provides customer service to guests in accordance with the Company policies, procedures, department SOP's and State and Federal policies/regulations.
- Identifies guest needs and follows through to ensure they are met. Notifies appropriate personnel of guest needs and requests. Communicates guest needs accurately. Makes customer service and covering the floor a priority when assigned.
- Performs needed repairs, overhauls and proper preventive maintenance of all slot equipment. Installs, relocates, and removes all Slot department equipment in a safe, timely manner.
- Performs floor maintenance and repair, visually verifies large jackpots, and machine checks on high denomination machines.
- Observes and recognizes irregularities, violations, or other discrepancies in casino personnel or guests and informs management.
- Maintains and repairs ACSC system components to ensure accurate player tracking, as well as all other functions of the system.
- Is able to repair boards, monitors and other related electronics related to the Slot department. Actively learns and gets involved in new technology.
- Keeps up to date with upcoming marketing events and promotions. Assists with the execution of marketing events involving slots.
- Maintains security for our customers and Bally’s property. Understands and complies with related Gaming Control Board requirements.
- Performs other related duties as assigned.