What are the responsibilities and job description for the General Manager position at Bango Bowls?
General Manager
Do you want to be part of somethign special? Bango Bowls was nominated as one the top 20 growing brands to watch for in the nation for 2023. We are building something special and we want you to be part of it. We are looking for strong leaders to continue leading our stores. We are a company who believes in a great culture and practive what we preach. We offer great bonus plans and several other great benefits.
Job Summary: The General Manager (GM) is responsible for overseeing the restaurant and ensuring that it is set up for success every day. S/he is an integral part of the management team and provide support for the Assitant GM and all team members. They are aware of cost, waste, and productivity. The AGM represent Upstream Hospitality Group and Bango Bowls with a sense of pride, professionalism, and enthusiasm.
Duties and Responsibilities
○ Establish and maintain open, collaborative relationships with direct reports and the entire team.
○ Interface with guests regularly to obtain feedback on the quality of the product, service levels and overall satisfaction.
○ Ensure policies are administered fairly and consistently and that each team member’s performance is evaluated and recognized when appropriate.
○ Makes decisions and oversees team performance, removes obstacles to success and ensures adequate resources are available to achieve results.
○ Understands all food and beverage items offered, including ingredients, methods of preparation and proper service; and safeguards quality and consistency of all menu items–food specifications, recipes, plate presentation, and quality.
○ Ensures the delivery of superior service, maximizing guest satisfaction.
○ Effectively assists in conducting inventory for food, beverages and supplies.
○ Coordinates new hire training with the General Manager while ensuring proper use and understanding of The Well.
○ Creates and publishes Front of House scheduling based on the business needs.
○ All other duties as assigned.
Qualifications, Education and Experience
○ At least 1 year experience as a restaurant manager.
○ Ability to work holidays, even if their regularly scheduled days do not fall on the holiday.
○ Physical requirements: You must be able to do heavy lifting (up to 50lbs) and remain on your feet for up to 10 hours at a time.
○ Required Certifications: Food Handlers.
○ Ability to always handle guests and team members with composure and hospitality.
○ Effective communication and interpersonal skills with a proven ability to build positive relationships.
They set the example for their team members by teaching and living by some of our core values:
- Every impression is a first impression – next level customer service
- Always be problem solving
- Accountability – hold yourself and team to the highest standard
- Act like an owner – think and act in the entrepreneurial spirit
- Get sh*t done and have fun!
Our General Managers are the lifeline of our business! They are the key ingredient in culture, customer satisfaction and store operations.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Experience level:
- 2 years
Weekly day range:
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $65,000 - $75,000