What are the responsibilities and job description for the Special Assets Officer I position at Bank of Clarke?
Description
Position Purpose: Assist Special Assets Officer and become proficient in handling all aspects within the department. Collection of delinquent loans and recovery of Charge-Off Loans, Master Card and/or Checking accounts, while maintaining a positive rapport with the Borrower(s).
Document all written and verbal communications; using standard letter templates and/or creating accurate letters which cover all accounts. Respond to Direct and In-Direct disputes.
What You’ll Do:
- Assist customers with all accounts.
- Collection and Recovery of the Banks Active and Written Off accounts.
- Attention to detail and accuracy in documentation of all written communications.
- Ability to multi-task and prioritize assigned tasks.
- Transfer payments and/or use the Right of Set-Off as applicable.
- Research posting of payments and/or other accounts as applicable.
- Ability to deal with customers in stressful situations.
- Clerical duties.
- Verification of employment and obtaining credit reports
- Export and create reports via Microsoft Excel.
- Obtain delinquent Personal and Real Estate Taxes
- Determine and process Holds regarding HELOC/LOC.
- Become familiar with Repossession, Foreclosure, Bankruptcy and Deceased procedures.
- Contact borrowers and/or Lenders to obtain vehicle Titles.
- Become familiar with Federal & State Collection Laws, Federal Bankruptcy Laws, (FDCPA) Fair Debt Collection Practices Act, (FCRA) Fair Credit Reporting Act.
- Collection differences between Consumer and Commercial loans.
- Perform other duties as assigned.
Requirements
Where You’ll Shine:
- Excellent communication skills.
- Ability to maintain confidentiality.
- Self-motivated and detail oriented.
- Proficient with Microsoft Word and Microsoft Excel.
- Available to attend seminars and webinars for continued education.
- Collaboration of collection efforts with colleagues and/or Lenders.
- Ability to adapt to changes.
- Desire to take initiative.
Where We Shine:
- Offering a full suite of benefits including medical, life, dental, and vision insurance plus generous paid time off
- Supporting associates and their families; we embrace the importance of caring for oneself and our families.
- Surrounding ourselves with smart, driven, and diverse individuals
- Valuing integrity, commitment regarding our daily duties, and the Bank as a whole
- Supporting local philanthropic, cultural, and artistic initiatives and organizations that our employees value.
- Devoted to the communities in which we serve as we help those who form the creative backbone of our market’s future economy and business value.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed under the knowledge/skills section are representative of the knowledge, skill set, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
EEO M/F/V/D
