What are the responsibilities and job description for the Service Assistant Manager position at Bank of Tampa?
Position overview
It is the goal of a Service Assistant Manager to enhance the overall smooth and effective functioning of the banking office with emphasis on developing and enhancing relationships with existing clients and targeted professionals. The Service Assistant Manager leads through example and delivers unsurpassed client service in all operational areas of the office. They ensure adherence to all policies and procedures and are accountable for all service and operational responsibilities within the banking office.
Primary Duties and Responsibilities
- Consistently delivers outstanding client service; providing premiere client satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
- Acts as a cultural ambassador to internal and external clients, providing a professional, exceptional, and supportive experience with each interaction.
- Manage the smooth and effective functioning of a banking office and is capable of training to achieve a high performance team by defining performance standards, goals, and appropriate training.
- Responsible for conducting and facilitating monthly, quarterly, semiannual, and annual office audits to mitigate and control risk.
- Partakes in the monthly collaborative meetings with colleagues and Banking Support Managers.
- Responsible for scheduling and time card management.
- Responsible for the supervision of the cash operation and customer service areas of the Bank and direct daily operations.
- Functions as the highest level of operational leadership in the banking office.
- Cross-trained to assist the Client Banking Specialist role.
- Serves as the primary conduit between the banking office and the operations center to ensure client satisfaction balanced with operational parameters.
- Adapts interpersonal style to highly diverse individuals and groups in a range of situations and anticipates change and adapts own plans and priorities accordingly.
- Delegates authority to match responsibility, and holds staff accountable for agreed upon commitments coaches and supports staff in taking independent action.
- Communicates equally effectively with all organizational levels understands others' complex or underlying needs, motivations, emotions or concerns and communicates effectively despite the sensitivity of the situation.
- Uses a wide range of features or options for a given software package uses a few different software packages to produce the desired result.
- Takes part in the budget process, expense control, and demonstrates advanced knowledge of compliance, regulatory, and banking policies and procedures.
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Minimum Qualifications
- Previous Teller experience preferably in a Head Teller or supervisory role.
- 3-5 years or more demonstrated experience in bank operations, leading, developing, coaching, and motivating personnel to create a positive team environment.
- Broad comprehension of overall bank office operations including expertise in balancing client service with bank risk.
- Proven background in sales and business development with existing and new clients, specializing in personal banking business.
- Proficient in Microsoft Office suite.
Preferred Qualifications
- 2-year degree preferably with a business or finance focus, or equivalent combination of education and experience.
Our Way
Preserve and enhance our culture in which the values of honesty, integrity, confidentiality, trust and respect are the underlying principles by which we work
Make a meaningful difference in our community through our service and financial support
Maintain a safe and sound institution that operates in conformity with the spirit as well as the letter of all applicable laws, rules and regulations, and to maintain open and forthright communication with our regulators
Benefits
You will have the opportunity to participate, subject to the terms and conditions of the respective plans, in a comprehensive package of benefits. As a highlight:
- Eligibility for health, dental, vision, life and disability insurance coverages
- Retirement Plan - 401k with matching
- ESOP- Employee Stock Ownership Plan
- Time away from work – vacation time, sick time and holidays
- Paid parental leave
- Tuition Assistance
- Professional development opportunities
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