Loan Ops Representative

BASIC PURPOSE: Primary responsibilities include daily maintaining of consumer, commercial, and real estate collateral files and loan documentation in the bank’s central loan vault, as well as assisting with the releasing and continuation of UCC collateral lien filings. Duties include the verification of loan payoffs and the handling of lien releases for mortgages, deeds of trust and other collateral instruments.

 Set up loan files upon receipt of collateral and closed loan documentation from branches

 Verify loan packets are indexed correctly into Synergy; Remove exceptions for documents that were

indexed incorrectly

 Scan documents that were missing when loan was originally submitted into Teslar

 Monitor and review loan payoff reports daily and verify the clearing of payoff funds

 Pull files to obtain original collateral documentation and/or instruments

 Notify lender of loan payoff and obtain lender approval and confirmation for collateral release

 Promptly prepare payoff letters and/or lien releases for mortgages, deeds of trusts, UCCS and all other

collateral releases

 Prepare official checks for lien release fees and mail lien cancellations to the appropriate county

agencies and/or Secretary of State

 Scan releases once they have been recorded at the county level.

 Mail original, released collateral documents to customer

 Assist with adherence to loan file retention regulatory requirements

 Scan incoming insurance and vehicle titles received via mail

 Provide back-up document imaging support, including indexing and exception tracking; Other duties as assigned

 Assist with loan file transition from acquired banks

EDUCATION, EXPERIENCE, SKILLS

Education: College degree preferred, but not required.

Experience: A minimum of one (1) year loan collateral experience is preferred.

Personal characteristics:

 Knowledge of consumer, commercial and real estate loan documents, or equivalent work experience

 Knowledge of loan vault file organization principles

 Ability to operate bank software programs and standard office equipment and proficient typing skills

 Interpersonal skills necessary to professionally interact with customers, lending personnel and third parties

 Strong time management and organization skills

 Effective communication skills, both written and oral

 Ability to maintain a friendly, courteous and professional demeanor throughout the workday

 Ability to multi-task and routinely maintain a positive attitude

 Previous loan processing experience recommended, but not required

 Self-directed with attention to detail

 Team contributor