What are the responsibilities and job description for the Configuration Technician position at BankOnIT, LLC?
Overview
Summary/ObjectiveThe Configuration Technician is a staff position that provides technical support assistingend-users with new PC setup and reimaging existing machines.
Responsibilities
Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to performessential functions
• Configure PCs for individual clients based on specified parameters. InTune, PDQ, and MDT experience is preferred.
• Re-image PCs for clients requiring an OS reload.• Provide technical software, hardware, and network problem resolution to customer endusers in a call center or at a client site, under general supervision. This includesperforming question/problem diagnosis and guiding users through step-by-stepsolutions.• Act as the initial or second-level contact for all end-users requiring technical support.• Answer help desk phone calls in high call volume situations (approximately once peryear).• Assist less experienced technicians with technical problems.• Communicate technical solutions clearly and professionally to junior and seniortechnicians.• Adhere to defined procedures and policies for resolving recurring tasks.• Escalate sensitive or complex end-user problems to senior technicians.
Skills• Perform any related work as required.Competencies• Technical Capacity.• Problem Solving/Analysis.• Initiative• Communication Proficiency.• Team Player.• Good Decision Making.• Work Independently.• Time Management.
Supervisory ResponsibilityThis position has no supervisory responsibility.
Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard officeequipment such as computers, phones, scanners, and copy machines.
Physical DemandsThe physical demands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. Theemployee is frequently required to sit for long periods of time; stand; walk; use hands to type,handle or feel; and reach with hands and arms. The employee is occasionally required to stoop,kneel, crouch, or crawl. The employee must occasionally lift and move up to 50 pounds. Specificvision abilities required by this job include close vision, distance vision, color vision, peripheralvision, depth perception, and the ability to adjust focus.
Position Type and Expected Hours of WorkThis is a full-time position. Hours of work and days are typically Monday through Friday in one ofthe following timeslots: 7:00 a.m. to 4:00 p.m., 8:00 a.m. to 5:00 p.m., or 9:00 a.m. to 6:00 p.m.Occasional deviations from these timeslots might be necessary depending on client or companyneeds.
TravelOccasional travel is expected for this position.
Qualifications
Required Education and Experience• Intermediate understanding of desktop operating systems, various software applications,and PC/Server/Network hardware.• Intermediate understanding of principles and theories of network systems andmanagement.• Intermediate understanding of Internet technologies and products.• At least three years of technical work experience or equivalent education.• At least two relevant technical certifications (e.g., A , Network and Security ) orequivalent experience.
Preferred Education and Experience• Two or more years of technical work experience.• One or more relevant technical certifications (e.g., A , Network and Security ).
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing ofactivities, duties, or responsibilities that are required of the employee for this job. Duties,responsibilities, and activities may change at any time with or without notice.