Experienced Loan Processor

BANKWEST is searching for a full time Loan Processor with at least 5 years of experience. Competitive wage is based upon experience.

Duties include:

• Prepare proper loan documentation for commercial, real estate and consumer loans and letters of credit for loan officers
• Assist in the filing of UCC collateral, titles, mortgages, satisfactions and other loan documentation
• Typing of correspondence, memorandums, loan comments, credit summaries, payoff letters and various other miscellaneous projects as needed
• Insurance tracking of all collateral that is security of BANKWEST loans
• Assemble & image loan files according to established procedures to include new/renewal loan documents, comments, UCC filings, perfection of secured interest in titled property, etc., and follow up on pending documents to perfect collateral for each loan
• Input of new loans, extensions, AFTs, sweeps and loan maintenance on the Jack Henry System, CIF 20/20
• HMDA monitoring and reporting
• Process paid loan files
• Review files for current financial information and other required documents on an ongoing basis for future loan requests and regulatory examinations
• Maintain and provide quality service to retail clients for credit, deposits and related services consistent with department objectives for profitability and credit quality; monitor and control accounts taking necessary measures to minimize bank risk
• Greet customers and process loan transactions as requested
• Listen for sales queues and refer customers to the appropriate staff for additional financial products and services offered by BANKWEST
• Keep abreast of changes in products, policies and procedures and attend training as needed
• Perform other duties as assigned

Customer Service

• Assist customers with resolution of loan account problems and issues by phone or by servicing walk-in customers
• Provide excellent customer service to assure customer satisfaction with their banking relationship
• Provide backup to incoming phone calls as needed
• Notary Public duties as requested
• Perform other duties as assigned

Required Education and Professional Skills

• High school degree required
• 5 years of loan processing experience required
• Knowledge of loan documentation requirements for all types of loan
• Ability to key, type, and process loan documentation with high degree of accuracy
• Knowledge of regulations, policies, procedures and guidelines that pertain to BANKWEST and loan functions
• Excellent phone etiquette and people skills
• Able to communicate thoughts clearly, both orally and written to both customers and bank staff
• Possesses a friendly disposition and enjoys working with the public
• Strong organizational skills, ability to prioritize workload and a willingness to be a team player with a good work commitment
• Computer/software knowledge of Microsoft Word, Excel, Outlook, and bank’s main operating system.
• Capable of operating phone system, fax machine, copier, printers, scanning, etc.
• Able to listen and relate to customers in a positive, energetic manner / empathetic to customer problems / understand customer needs and the elements of customer service
• Professionally represent BANKWEST’S image in the community
• Understand BANKWEST products and services, discuss them and cross-sell them in the bank or by phone

Capacity to work under stress and handle difficult situations while maintaining composure

• Ability to prioritize workload
• Regular and punctual attendance
• Ability to get along well with fellow staff members
• Respect for confidentiality
• Responsible for the safety and security of the workplace
• See and embrace change as an opportunity
• Embrace BANKWEST’s Mission, Values, and Guidelines

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Rockford, MN 55373: Relocate before starting work (Required)

Work Location: In person