What are the responsibilities and job description for the Desktop Support position at Bansar Technologies Inc.?
Job Description
DirectClient: Texas Department of Transportation(TXDOT)
Solicitation#250
Title: Field Service Technician
Location: 6230 E Stassney Road Austin TX 78744
Duration: 12 months with possible extension
Last date for submission: July 14, 2023(2.00 PM-CST)
Important Note: 100% onsite work
DESCRIPTION OF SERVICES
The worker will have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems. Troubleshoots and resolves software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers. Provides technical support, training, process creation and leading various project efforts, and is an exceptional local leader and mentor to junior Technicians The workers' responsibilities and skills must include:
WORKER SKILLS AND QUALIFICATIONS
Minimum (Required):
Years Skills/Experience
4 Experience providing “white-glove” executive level support
5 Experience providing end-user support
5 Experience in supporting personal computer hardware and routine software installation
5 Experience troubleshooting IT hardware and peripherals in a enterprise environment
5 Experience support Microsoft Productivity tools such as Office 365 and MS Teams
4 Experience support video tele-conferencing solutions such as Cisco Webex
Preferred (Optional):
Years Skills/Experience
5 Experience creating technical knowledge articles
4 Experience utilizing ServiceNow in a support environment
5 Working in a multi-vendor environment for support operations