Fraud Supervisor

Responsibilities (Essential):

• Uses various anomaly detection systems and tools to proactively identify and respond to anomalous, potentially fraudulent activity with a sense of urgency.
• Acts as a mentor and subject matter expert within several facets of financial crime occurring through multiple payment channels such as wire, online banking, ACH, Zelle, check, and deposit fraud.
• Is acutely aware of the current and evolving fraud schemes and has the technical ability to quickly and confidently respond to high risk events, while also addressing any risk gaps that may have been exploited by bad actors.
• Maintains a strong understanding of state, federal laws and regulations including BSA/AML regulations with emphasis on FinCEN SAR reporting guidelines and requirements.
• Completes SARs for qualifying fraudulent events and reviews and approves the SARs completed by the team.
• Ensures compliance with department and bank policies, procedures, and/or regulatory and risk requirements, specifically with regard to Regulation E, Reg CC, and AML/BSA.
• Reviews fraud management reports for accuracy and comprehensiveness, ensures that all components of a fraudulent event are properly tracked including policy/procedural violations.
• Regularly performs data aggregation and reporting tasks using manual and automated processes to develop and recommend adjustments to fraud rules/strategies.
• Responsible for independently working more complex fraud cases and maintaining the case from initiation to resolution within a fast-past environment.
• Understands the impact of decisions in respect to maintaining a balance between risk management and the customer experience.
• Participates and provides support on various Fraud Management projects involving systems/tools/processes etc.
• Maintains positive and productive relationships with internal teams and external teams (vendors)

• Assists the Enterprise Fraud Manger with internal fraud training and educational opportunities ensuring that all internal teams are well-informed about ongoing and current fraud trends.
• Keeps the Enterprise Fraud Manager updated on current and developing fraud trends
• Routinely collaborates with other departments, such as BSA, Retail, Operations, and Information Security, to ensure proper risk management and fraud controls are in place and practiced.
• Performs other fraud prevention processes as needed.
• Enthusiastically support the Bank’s Guiding Principles and Brand Behaviors.
• Adhere to federal regulatory requirements, such as the Anti-Money Laundering and Bank Secrecy Acts, and all established policies and procedures.

Responsibilities (Marginal):

• Performs other duties as requested.

Required Qualifications, Education & Experience:

• Bachelor’s Degree in related field and/or equivalent work experience
• Banking experience is preferred
• Proven ability to follow directions and work independently
• Effective communication skills, and must demonstrate ability to efficiently communicate with various bank staff and customers.

Physical Demands and Work Environment:

Physical Demands: General office environment.

Work Environment: General office environment.

Schedule Expectations:

Full time, Monday-Friday 8am-5pm

Required Travel:

This position requires limited travel.

AAP/EEO Statement:

Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran. These are the requirements for an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)