Customer Service Specialist

Customer Service Specialist - Bardes Plastics

Tired of the same old routine? Want a role where your contributions truly matter? Are you a multitasking maestro with a passion for people? Are you ready to join a company with a great culture and friendly atmosphere?

Bardes Plastics, a growing manufacturing company in Milwaukee, WI, is seeking a dynamic and detail-oriented Customer Service Specialist to be the face and voice of our company. This isn't your typical front desk job. We're looking for someone who wants to be at the heart of the action. 

What can you expect?

• Variety is the spice of life: From answering calls and greeting visitors to processing orders and supporting our team, you'll have a hand in everything. 
• Be the linchpin: You'll be the central point of communication, connecting customers with solutions and keeping our office running like a well-oiled machine. 
• Be part of something bigger: Join a small company with big goals and make a real impact every day. 
• Grow your skills: Develop your customer service, administrative, and technical skills in a challenging and rewarding role. 

What you’ll need to succeed:

• A customer-centric mindset and a passion for providing exceptional service. 
• Strong communication and interpersonal skills. 
• Excellent organizational and time-management skills. 
• Proficiency in basic computer software and office equipment. 
• Experience in client-centric engagement and efficient office management.
• Possess a strong willingness to learn new skills and adapt to changing priorities and responsibilities.

Key Responsibilities:

Under the President's direction, you will be the central hub of our office, a multifaceted professional responsible for shaping our customer interactions and driving our operational efficiency. From the initial welcoming call to the final mailed invoice, you will be the vital link, ensuring seamless communication, meticulous order processing, and a consistent professional experience for all who interact with our company.

• Professionally handle incoming calls and routing calls efficiently
• Handle phone inquiries about our offerings and connect potential customers with our sales team.
• Processing purchase orders received by phone, fax and email.
• Prepare customer statements, bills, invoices, and order acknowledgments, route orders for production and shipping.
• Ensure a welcoming and organized lobby; greet, register, and announce visitors promptly.
• Receive and sign for mail and ensure its timely delivery to the correct individuals.
• Perform general typing and data entry duties utilizing standard office software
• Utilize general office equipment such as computers, copiers, fax machines, calculators, and mailing equipment.
• Efficiently file job-related documents and prepare customer invoices for timely mailing.
• Provide support to the sales team with a range of tasks and actively contributing to projects aimed at driving revenue growth

Mandated Qualification Requirements:

• High school diploma or equivalent, coupled with 3-6 months of experience in customer service and/or office administration.
• Demonstrated ability to independently organize and prioritize daily tasks, ensuring timely completion of assignments
• Exceptional communication skills, with the capacity to project a friendly and professional demeanor in all interactions, both on the phone and in person.
• Proficient in fundamental duties, including telephone management, filing systems, and general typing tasks
• Solid general computer skills, including familiarity with word processing and data entry software
• Ability to execute order processing and generate billing invoices by navigating the company’s order processing software program.
• Strong foundational math skills for calculating figures and amounts

Perks of joining our team:

·        First-shift hours: Enjoy a consistent Monday-Friday schedule, 8:00 am – 4:30 pm

• Comprehensive benefits: We offer medical, life, and dental insurance.
• A chance to shine: Be part of a company that values its employees and recognizes their contributions. 
• Relaxed and inclusive environment where friendly conversation is common, and collaboration is key
• Competitive pay. EOE

If you're ready to take on a dynamic role and make a difference, apply for our Customer Service Specialist position at Bardes Plastics today!