Access Associate

Job Overview:

The Access Associate position plays a key role in the health system. This role exemplifies warmth, patient engagement, and professionalism while functioning as a member of an integrated team to ensure patient needs are met. Ensures accuracy and thoroughness in all patient data collection and information processing activities is a core competency of this role. Will be responsible for the scheduling and coordination of the Bronch cases in Pulmonary and the EEG/Sedation cases in EEG.

Qualifications:

Required:

• High school graduate or equivalent
• Minimum of 2-3 years previous office experience

Preferred:

• Direct knowledge of hospital procedures and medical terminology
• Excellent secretarial skills including written and verbal communications skills
• Typing skill of 60 wpm
• Proficiency in MS Word, Outlook, and Excel. Knowledge of Power Point and Access

Scheduling Requirements:

• Shift working, Day shift
• Full-Time, 37.5 hours per week

Essential Functions:

• Attains pre-certifications if required with third party payers. Contacts patient and provide them with their benefit coverage.
• Demonstrates flexibility in response to unexpected changes in work volume, emergency staffing and schedule changes. Positively accepts difficult, unpleasant, and unexpected assignments (especially those outside the job description) making sure to clarify expectations and workload priorities.
• Distributes interoffice mail and external mail as required.
• Ensures inventory control and ordering of office supplies on monthly basis.
• Maintains established hospital/departmental policies, procedures, objectives, quality assurance, safety, environmental and infection control manuals.
• Performs secretarial support functions, as required i.e. typing, filing, reproduction, faxing, mailings, appointments, and all appropriate coordinating efforts. Responds to all other support staff tasks as requested.
• Provides information to internal/external customers, staff, patients, families and visitors in person and on the phone concisely, accurately and completely, maintains a positive, courteous tone and respecting confidentiality.
• Provides oversight to Per Diem Clerk/ Volunteers.
• Provides secretarial support to Section Supervisors, directors, physicians, etc.
• Respond initially to all calls and queries made to the office, and direct visitors and calls to appropriate personnel and offices in a timely manner.
• Reviews, sorts and files a variety of material; establishes/revises filing systems and needed, and Prepares file folders.
• Schedules and registers all scheduled patients. Verifies all demographic information and insurance coverage. Confirms scheduled appointments within 24 - 48 hours.
• Supports Attendance Control Guidelines by one's attendance at work and punctuality in arriving on the job, appointments and meetings prepared and on time.
• Types and faxes test reports to physicians' office.
• Verifies daily charges. Enters and corrects as Required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer