What are the responsibilities and job description for the Kitchen Counter Customer Service position at Bartlett OceanView Farm?
Under the supervision of the Executive Chef and Deli Manager, the Kitchen Counter Service Person is a full time or seasonal non-exempt position responsible for food production and customer service at the Kitchen Counter in conformance with established Farm policies, strategies, and procedures.
Primary Responsibilities:
Performs any functions necessary, within scope of authority and expertise, to provide the highest level of customer service and responsiveness to the needs of individuals, families, businesses, and organizations served by the Farm.
1) Prepares and serves food in accordance to menus set by the Executive Chef and Sous Chef, including, but not limited to sandwiches, salads, entrees and appetizers in a production environment. Responsible for providing salads and paninis grilled to order.
2) Responsible for prepping the station and maintaining the area, including, but not limited to restocking ingredients, preparing paninis for grilling and cleaning the area.
3) Weighs and labels portions of prepared food items for customers and answers questions regarding preparation and ingredients. Slices meats for deli customers.
4) Responsible for stocking and maintaining coffee and soup stations. Takes stock of paper and plastic goods to maintain par levels for inventory.
5) Responsible for learning and executing proper cheese cutting, wrapping, stocking and rotation techniques for different types of artisanal cheeses. Provide knowledgeable and informed advice to customers on selection of cheeses.
6) Takes special orders from customers for prepared food items, exclusive of the bakery unless instructed. Distributes said items to customers for pick up.
7) May be responsible for prep work including chopping ingredients for counter items and assembling prepared items. May also package and label items for the refrigerator cases and displays.
8) Maintains sanitation standards and facility cleanliness. Responsible for cleaning working areas, equipment, floors and may act as dishwasher as needed. Is knowledgeable of health department requirements, as directed by supervisor
Other Responsibilities:
9) Completes any other kitchen duties as necessitated by seasonal scheduling.
The above is a description of the ordinary duties of the position. It should be expected that from time to time, other duties both related and unrelated to the above may be assigned, and therefore, required.
Position Requirements:
May require High School Diploma and 1-2 years of cooking or customer service experience. Position requires excellent customer service skills and the ability to juggle several customers at once. Position may require weekend and holiday hours and the ability to stand for extended periods.
