What are the responsibilities and job description for the Front Desk Agent position at Base Hospitality Group -- The Hotel Ojibway?
The Hotel Ojibway
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced, guest-focused environment? If so, we invite you to join our team!
Job Summary
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring they receive a warm welcome and outstanding service throughout their stay. You will handle check-ins, check-outs, reservations, and guest inquiries while maintaining a friendly and professional demeanor.
Key Responsibilities
- Greet and assist guests with check-in and check-out processes.
- Provide excellent customer service by addressing guest requests and concerns promptly and professionally.
- Manage reservations, room assignments, and payment transactions accurately.
- Answer phone calls and respond to inquiries about hotel amenities, services, and local attractions.
- Collaborate with other departments to ensure a seamless guest experience.
- Maintain a clean, organized, and welcoming front desk area.
What We're Looking For
- A passion for hospitality and a commitment to delivering outstanding customer service.
- Strong communication and interpersonal skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Basic computer skills and familiarity with hotel management software (preferred but not required)
- Availability to work flexible shifts, including evenings, weekends, and holidays.
- Previous hotel or customer service experience is a plus but not required-we are willing to train the right candidate!
Why Join Us?
- A supportive and friendly work environment.
- Opportunities for growth.
- Paid time off and other incentives.
- The chance to be part of a team that values hospitality and guest satisfaction.
Base Hospitality Group is committed to serving its employees, guests, and constituents. We are in a people industry and put people first. We are seeking people to join us who get joy out of making others happy and providing them with an amazing experience. If this is you, please join us.
Work Remotely
- No
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Paid time off
Ability to Commute:
- Sault Ste. Marie, MI (Required)
Ability to Relocate:
- Sault Ste. Marie, MI: Relocate before starting work (Required)
Work Location: In person
Salary : $15