Director of Retail Operations

The Director of Retail Operations is responsible for overall retail operations including Micro-Retail Locations and national mall Locations. Similarly the Director of Retail Operations will be responsible for preparing and controlling each locations' budget aiming for minimum expenditure and maximum efficiency. The Director of Retail Operations will report directly to the Chief Executive Officer.

The Director of Retail Operations is responsible for the following :

• Develop and implement strategies to drive retail growth, profitability, and operational efficiency
• Oversee the day-to-day operations of all retail locations, ensuring alignment with corporate objectives
• Develop and enforce operational standards and procedures to ensure efficiency, quality, and consistency across stores
• Monitor retail operations performance (sales, inventory, staffing) and identify opportunities for improvement
• Implement and monitor inventory control procedures to optimize stock levels and minimize shrinkage
• Lead, train, and develop retail management teams (store managers, supervisors) to ensure they meet performance standards
• Ensure that staffing levels are appropriate to meet customer demand and sales targets within established budgets.
• Establish and enforce exceptional customer service standards to enhance customer satisfaction and loyalty.
• Ensure consistent, high-quality in-store experiences across all retail locations.
• Develop and manage retail budgets, controlling expenses and maximizing profitability.
• Monitor sales performance, track key performance indicators (KPIs), and report results to senior leadership.
• Collaborate with marketing and visual merchandising teams to ensure store displays are aligned with branding and seasonal promotions.
• Oversee inventory management, ensuring stores are stocked with products that align with customer demand.
• Develop and implement risk management strategies related to store safety, security, and financial transactions.
• Leverage technology and retail systems to streamline operations and improve customer experience (e.g., POS systems, mobile apps, and customer loyalty programs).
• Review and analyze sales reports, market trends, and customer feedback to identify areas for improvement.
• Provide regular performance updates and insights to senior leadership regarding operational effectiveness, profitability, and growth opportunities.
• Assist in the planning and execution of new store openings or market expansions.
• Ensure operational readiness for new locations, including staffing, training, and supply chain logistics.