Retail Associate

The Harbor Store is a convenient retail shop that is located near the waterfront. We offer grab & go foods, candy, scooped and soft-serve ice cream (creemees.) We sell bottled and canned beer & wine, non-alcoholic beverages, and a selection of toys and small items. This is a very busy guest area and you will be expected to provide exceptional service and information to guests of all ages.

Diversity helps us build a team that represents a variety of backgrounds, skills, and perspectives. We are an Equal Opportunity Employer.

Responsibilities and Duties:

• Responsible for opening and closing the shop daily, including balancing the receipts and creating a float.
• Maintain a clean shop, arrange displays, and present the merchandise to attract sales and enhance the appearance of the shop and the Basin Harbor property.
• Promote sales by using suggestive selling techniques. Ensure that the shop is kept clean, and that displays are attractively merchandised to promote sales.
• Protect assets against losses and shoplifting.
• Handle all cash transactions accurately. Follow proper procedures for credit card and room charge transactions and obtain proper identification and department information for all associate discounts. Adhere to the hotel cash handling policies. Practice proper register operation procedures.
• Maintain communication with the Retail Manager in order to keep abreast of all shop related problems, customer requests and fast moving items to maximize sales and guest satisfaction.
• Perform any other job related duties as assigned.
• Inventory weekly, reporting to the Retail Manager, and receive product orders.
• Food service includes creemees, ice cream cones, shakes, smoothies and other novelties.

Essential Qualifications and Competencies:

• Must be organized and able to multi-task
• Great conversation skills. This is a very busy guest area and you will be expected to engage with guests of all ages.
• Must be honest beyond reproach
• Exceptional customer service skills are required
• Must be at least 16 years of age
• Must be able to adapt to changes in a fast paced, dynamic, and sometimes intense work environment
• Must be willing and able to pass a background check