What are the responsibilities and job description for the CLUB Membership Manager position at Bass Pro Shops?
POSITION SUMMARY:
Manager, CLUB Membership oversees and drives the Bass Pro Shops & Cabela's CLUB program and experience throughout the store including acquiring and activating new members, CLUB sales, customer experience, expense management, outfitter development, coaching and influencing across all levels and roles within the store, and regulatory compliance. This role can consistently exceed customer expectations and show commitment to Bass Pro Shops' & Cabela's Core Values.
ESSENTIAL FUNCTIONS:
* Coaches, leads, and models the highest customer service expectations while incorporating CLUB benefits into conversations. Answers customers' questions, handles customers' concerns, and escalates customers' issues for resolution when appropriate.
* Designs and executes strategies to help meet key CLUB metrics. Reviews and analyzes reports for relevant performance metrics. Leads development and execution of corrective action planning for store targets being missed. Drives success around referral programs, Outfitter training, performance management, incentives, and recognition.
* Motivates and inspires Outfitters by giving them the tools to be successful with referrals and helps implement our organizational and store level programs for recognition.
* Advocates Bass Pro Shops & Cabela's CLUB labor and talent strategies. Develops Outfitters through scheduling, recruitment, hiring, training, coaching, performance appraisals, and issuing appropriate disciplinary steps as needed.
* Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs. Coordinates and improves execution of all department functions to further drive performance and compliance. Successfully executes all training, communication, account servicing, marketing material, and payments at the retail store.
* Serves as the leader for the CLUB instant issuance process including training others on all inventory management procedures.
* Thinks critically about ways to solve problems and implements new strategies when necessary.
* Communicates as the primary CLUB liaison to the retail leadership team for updates on all performance and promotions information related to Bass Pro Shops & Cabela's CLUB.
* Primary CLUB contact for Asset Protection, Human Resources, corporate CLUB in Lincoln, and Regional Leadership regarding issue resolution.
* Collaborates with internal and external partners to execute successful onsite and offsite events.
* Providing service to all areas of the store based on business need.
* Other duties as assigned.
* ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
* Minimum Degree Required: High School Diploma or Equivalent.
* Experience: 2 to 4 years Sales, Management, Leadership Experience.
TRAVEL REQUIREMENTS:
* N/A
INDEPENDENT JUDGEMENT:
* Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.
PHYSICAL REQUIREMENTS:
* Regularly performs computer work, walks, and stands.
* Occasionally sots and lifts up to 50lbs.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
* Medical
* Dental
* Vision
* Health Savings Account
* Flexible Spending Account
* Voluntary benefits
* 401k Retirement Savings
* Paid holidays
* Paid vacation
* Paid sick time
* Bass Pro Cares Fund
* And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [ Email address blocked ] - Click here to apply to CLUB Membership Manager.
Bass Pro Shops
Manager, CLUB Membership oversees and drives the Bass Pro Shops & Cabela's CLUB program and experience throughout the store including acquiring and activating new members, CLUB sales, customer experience, expense management, outfitter development, coaching and influencing across all levels and roles within the store, and regulatory compliance. This role can consistently exceed customer expectations and show commitment to Bass Pro Shops' & Cabela's Core Values.
ESSENTIAL FUNCTIONS:
* Coaches, leads, and models the highest customer service expectations while incorporating CLUB benefits into conversations. Answers customers' questions, handles customers' concerns, and escalates customers' issues for resolution when appropriate.
* Designs and executes strategies to help meet key CLUB metrics. Reviews and analyzes reports for relevant performance metrics. Leads development and execution of corrective action planning for store targets being missed. Drives success around referral programs, Outfitter training, performance management, incentives, and recognition.
* Motivates and inspires Outfitters by giving them the tools to be successful with referrals and helps implement our organizational and store level programs for recognition.
* Advocates Bass Pro Shops & Cabela's CLUB labor and talent strategies. Develops Outfitters through scheduling, recruitment, hiring, training, coaching, performance appraisals, and issuing appropriate disciplinary steps as needed.
* Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs. Coordinates and improves execution of all department functions to further drive performance and compliance. Successfully executes all training, communication, account servicing, marketing material, and payments at the retail store.
* Serves as the leader for the CLUB instant issuance process including training others on all inventory management procedures.
* Thinks critically about ways to solve problems and implements new strategies when necessary.
* Communicates as the primary CLUB liaison to the retail leadership team for updates on all performance and promotions information related to Bass Pro Shops & Cabela's CLUB.
* Primary CLUB contact for Asset Protection, Human Resources, corporate CLUB in Lincoln, and Regional Leadership regarding issue resolution.
* Collaborates with internal and external partners to execute successful onsite and offsite events.
* Providing service to all areas of the store based on business need.
* Other duties as assigned.
* ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
* Minimum Degree Required: High School Diploma or Equivalent.
* Experience: 2 to 4 years Sales, Management, Leadership Experience.
TRAVEL REQUIREMENTS:
* N/A
INDEPENDENT JUDGEMENT:
* Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.
PHYSICAL REQUIREMENTS:
* Regularly performs computer work, walks, and stands.
* Occasionally sots and lifts up to 50lbs.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
* Medical
* Dental
* Vision
* Health Savings Account
* Flexible Spending Account
* Voluntary benefits
* 401k Retirement Savings
* Paid holidays
* Paid vacation
* Paid sick time
* Bass Pro Cares Fund
* And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [ Email address blocked ] - Click here to apply to CLUB Membership Manager.
Bass Pro Shops
Recommended Skills
- Asset Protection
- Coaching And Mentoring
- Corrective And Preventive Action (Capa)
- Customer Experience
- Customer Service
- Expense Management