What are the responsibilities and job description for the CRM Administrator position at Bay Alarm?

Position Summary : The CRM Administrator will be responsible for the administration, configuration, and support of our CRM system. This role involves ensuring the CRM system is effectively utilized to meet the needs of the business, providing user support, and maintaining data integrity.

Responsibilities

Manage and configure the CRM system to meet business requirements.
Set up and maintain user accounts, roles, and permissions.
Customize fields, workflows, and reports to enhance system functionality.
Import and export data, ensuring data accuracy and integrity.
Provide training and support to CRM users.
Troubleshoot and resolve CRM-related issues.
Collaborate with various departments to understand their CRM needs and implement solutions.
Stay updated with CRM best practices and new features.

Qualifications

High school diploma or equivalent required

Proven experience as a CRM Administrator or similar role.

Strong understanding of CRM systems and best practices.

Proficiency in HubSpot.

HubSpot certification a plus.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Physical Requirements and Working Conditions

Frequent standing, walking, talking, listening, working at a computer and travel.

Occasional sitting, climbing or balancing, stooping, crouching, kneeling and crawling.

Occasional lifting / moving up to 15 pounds.

Motor vehicle driving vision and computer usage vision required.

Close, distance, color, depth perception and focusing vision required.

Noise level is usually moderate.

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