Landlord Engagement Supervisor, Contra Costa County

The Housing Portfolio/Landlord Engagement Supervisor oversees a regional portfolio of landlord/housing provider development services, serving as the administrative lead for the recruitment and onboarding of landlords in Contra Costa and part of Alameda into the BACS housing platform. Managing a centralized database of housing providers and units made available to BACS clients across the agency. Providing the administrative oversight for all housing location services across thier assignedregion, the Landlord Engagement Supervisor represents BACS externally within the community at relevant events and community meetings, servings as the primary BACS point of contact for all landlord and housing-based community engagement and relationship development in Contra Costa and assigned communities in Alameda County. This position will coordinate closely with program operations leadership and care coordination teams throughout the region to ensure housing outcomes measures are met, and manage a team of 4-5 housing locators working directly with care coordination teams and external providers (where applicable) to match and complete lease ups and placements for individual units. The Landlord Engagement Supervisor is externally focused, managing the agency’s marketing to landlords in the community to increase the housing options utilized within the agencywide housing platform, supporting the overall growth and leverage of housing resources that will service the entire agency.

The work is performed at BACS locations and throughout the community. Travel throughout the Community is required.

Duties and Responsibilities:

• Oversees the regional development and management of a portfolio of diverse housing units to serve BACS partners utilizing an organized marketing customer relationship management strategy
• Develops new and abiding relationships with landlords and property management firms; advocates and negotiates with landlords to develop sustaining partnerships within the BACS housing platform
• Manages the regional housing platform database, providing administrative oversight for all new relationship leads, new and existing landlord partnerships, unit inventories, and outcomes tracking and performance monitoring within the housing platform for the region
• Coordinate and liaise with program management and data/operations teams as needed to ensure smooth functional operations between all relevant parties throughout the region.
• Manage the regional incentive funds distribution and tracking across relevant programs to drive engagement and partnerships (where applicable)
• Supervises a team of Housing Locators working at the intersection of the housing platform and program operations to complete individual matches, placements, and ongoing landlord relationship management throughout tenancy.
• Manage the overall tracking and reporting on housing placement outcomes and provides oversight to Housing Locators’ housing retention support as needed throughout the landlord-BACS relationship
• Provides training and oversight of housing retention support services for the purposes of supporting the maintenance of stable housing among tenants, integrating current best practices and evidence-based models (Housing First, Harm Reduction, etc.).
• Creates presence for BACS internally and in the community as an expert in housing provision and management services
• Oversees all property management/landlord and partner/tenant supports that include negotiating of rental agreements, conducting housing inspection of units/properties inhabited by partners and works with property managers to resolve inspection and lease adherence issues
• Maintains all administrative procedures, tracking, and documentation for the housing platform and outcomes across the region.
• Coordinate landlord engagement events, satisfaction evaluations/surveys, quarterly outreach tools, and other efforts to ensure and assess quality of services
• Other duties as assigned
  
  
  

Competencies:

• Assesses strengths and needs in the planning, provision, and documenting of individualized housing services. Links to resources and advocates for clients.
• Works well with others and behaves professionally and ethically while developing professionally. Able to work independently and as a member of a treatment team
• Is adaptable and open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution.
• Is effective at balancing interests of a variety of clients; readily readjusts priorities to respond to pressing and changing client demands. Anticipates and meets the need of clients; achieves quality end-products; is committed to continuous improvement of services.
• Able to converse with property managers, landlords, and others persuasively.
• Marketing expertise.
• Proficiency in Microsoft Applications of Word, Outlook and systems -based documentation platforms. Documents services effectively and efficiently.
  
  
  

Qualifications:

• Bachelor's Degree in Business, Marketing, Real Estate, Psychology, plus two years of low income, supported living or transitional housing experience required.
• Two years of housing/real estate/property management experience preferred and may be substituted for one year of direct service experience.
• Position requires a valid California driver’s license, personal vehicle, and proof of personal vehicle insurance coverage. DMV printout required.
• Demonstrated intermediate proficiency in Microsoft Word/Excel.
  
  
  

Compensation and Benefits :

• Competitive salary $90,000 annually, exempt.
• Fully paid medical, dental, vision, and life insurance coverage for employees and children - nothing comes out of your check
• After 1 year of service, $3,000 per year student loan, tuition or CEUs. Up to $15,000 over 5 years.
• 32 days off (PTO/Holiday), increasing with tenure. PTO given on your birthday.
• 403b with BACS matching contribution after 1 year of service
• One month PAID sabbatical after 8 Years - not charging PTO
• Free iPhone with unlimited data for personal/professional use laptop for easy mobility
• Significant internal growth opportunities
  
  
  

About Bacs

Bay Area Community Services is a CARF accredited non-profit, community-based agency celebrating 70 years of serving Alameda, Contra Costa, Sacramento and Solano Counties by providing mental health and social services. BACS’ mission is to uplift under-served individuals and their families by doing whatever it takes. We are proud to be one of the leading agencies producing real outcomes to tough social problems. BACS owes its reputation as an innovator to our innovative and entrepreneurial staff. We are seeking individuals who want to transform clinical practice to be client-centered and effective in the field and who want to lead empowered teams to meet goals.

BAY AREA COMMUNITY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER