Crisis Intervention Manager

Position Overview:

HOURS: 40 hours weekly minimum or as necessary to achieve program objective, tasks, activities, responsibilities and to effectively document outcome measures and variations. Have the flexibility to work both business (8:00 am - 5:30 pm) and untraditional hours to meet the needs of the program.

SUMMARY DESCRIPTION OF POSITION:

The Crisis Intervention Manager is responsible for managing the crisis case management team for both hotel and shelter programs.

Essential Duties and Responsibilities:

• Review caseloads with case managers; provide guidance and oversight to case managers on specific cases as needed.
• Provide guidance to the case management team in dealing with the challenges that clients coming out of crisis are dealing
• Provide crisis intervention assistance to residents and prospective residents
• Provide support to the case management team in creating case plans to include goal setting, recovery and self-sufficiency services that address but is not limited to physical, mental and emotional wellness
• Approve purchase requests for financial assistance for clients, i.e. gas cards, bus tokens and Door Dash cards, based on agency budget
• Oversee coordination of events, workshops and programs for residents
• Be knowledgeable of community resources; Attend assigned networking meetings monthly
• Maintain accurate documentation and records of casework activities
• Serve as an advocate on-call for both Non-Residential and Residential assistance on a rotation schedule
• Collaborate with other public resources to get the best results possible for each family
• Ensure each new resident has completed case management within 72 hours of intake and allow availability of a minimum of once weekly thereafter to facilitate goal setting and safety planning
• Assist with providing shelter and hotline coverage
• Provide coordination of services for clients in the shelter
• Demonstrate leadership, communication, and problem solving skills in a manner which encourages and empowers residents to seek remedies for positive changes
• Other duties as assigned

Required Skills and Qualifications:

• 4 year degree in a related field and 2 years of related experience; or, 6 years of evidenced successful experience in a related setting
• Prior experience in management
• Sensitivity regarding the issues of family violence and sexual assault and ability to remain calm in crisis situations
• Understand residential programs and dynamics of communal living
• Ability to lift/carry/move a minimum of 40 lbs for an extended distance
• Must have a clean driving record/ have automobile insurance coverage and be insurable/ have at least 2 years of verifiable driving experience

I have read and understand the essential job functions that have been outlined in the above job description for Bay Area Turning Point.

Bay Area Turning Point (BATP) believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, BATP will not discriminate against an employee or applicant for employment because of race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non-job related factors in hiring, promotion, demotion, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.

NOTE: It is the policy of BATP not to hire applicants who have received services from our agency within the previous 12 month period.

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