Financial Services Officer

What we’re looking for:

The Financial Services Officer will proactively work with members and prospective members to assess their financial needs, provide accurate information and appropriately communicate product and service benefits and features in order to cross-sell and open accounts. Accurately handle member transactions, review member financial needs and open appropriate account types, quickly, accurately, and efficiently while adhering to the Credit Union's policies, guidelines and procedures.

What you’ll do:

1. Promotes and maintains a positive image of Bay Federal at all times to all personnel, members, volunteers, vendors and the community.

2. Responsible for promoting and selling Credit Union products and services to new and existing members.

3. Takes the initiative to provide dependable, accurate, friendly and reliable service to members while building financial relationships with them.

4. Perform the necessary procedures to open all types of Credit Union accounts (both deposits and loans) and effectively present product features and benefits to members. Update and maintain proper member account information. Prepare and process member request forms, information and account closures.

5. Provide detailed information to members regarding IRAs, Trusts, Death Claims, and Business Services; process transactions related to these services accurately.

6. Provide and assist members with the sign up electronic services, Online/Mobile Banking, Bill Pay.

7. Responsible for processing loan requests, gathering of information and documents needed for loan decision. Completion of loan documents and funding of loan.

8. Participate in various networking and business development activities.

9. Provide Investment Services referrals for members wanting more diversity in their investment portfolio.

10. Keeps Branch Management informed in a timely manner of all operations, member service and product related concerns. Makes suggestions, where appropriate, for product and service improvements.

11. Meet or exceed specific member loan and deposit account goals as defined in individual or team production plans.

12. Maintain current awareness of all NCUA and Federal Regulations governing financial transactions including disclosures, right to privacy, availability of funds, etc.

13. May process and audit financial transactions at the request of the Service Manager and/or Branch Manager including but not limited to deposits, withdrawals, transfers, payments and general ledger entries.

14. Identifies, investigates and responds to member concerns or problems in a timely manner by interacting with various credit union departments.

15. Performs Debit/Credit Card and Instant Issue maintenance, issuance and closure.

16. Performs maintenance on BayPhone, BayFedMobile and BayFedOnline card agreements and assists members having problems accessing these services.

17. Leads the completion of opening and closing branch duties.

18. Assist with lobby duties such as non-cash transactions, deposit account maintenance and coin machine maintenance.

19. Ability to serve as a mentor for FSO trainees.

20. Participates in team and other meetings for the purpose of training, discussion and process improvement

Who you are:

• High school diploma or equivalent is required.
• Minimum two years of financial institution experience opening new consumer and business deposit products and services.
• Experience servicing business deposit accounts.
• Successful relationship building and sales experience required.
• Experience using Microsoft Office software, Internet and Intranet required.
• Bilingual a plus
• Must be willing to work as a FSO at any Bay Federal branch location.

Why work for us:

• Positive and fun work culture
• Rated #1 Credit Union to Work For by CU Journal
• Best Places to Work in the Bay Area (SF Business Times/Silicon Valley Journal)
• Benefits – Medical, Dental, Vision and more
• 401k Matching – $1 for $1 company match up to 5% of pay
• Eligibility to participate in annual bonus plan
• Paid vacations and holidays
• Employee Assistance Program that supports 6 face-to-face sessions per person, per reason, for you and your household
• We invest in your professional growth & development
• A wellness program that supports your physical, financial, and emotional health

Bay Federal is proud to offer a competitive, robust compensation and benefits package. Bay Federal considers many factors in determining base pay such as experience, education/training, internal peer equity, job location, and other business considerations when extending an offer. For Santa Cruz, CA only, the pay scale Bay Federal reasonably expects to pay for this position is $23-$27/hour plus incentives.

Bay Federal provides health care benefits, life and disability insurance, paid holidays and 401k with a company match to eligible employees; along with employee paid voluntary benefits. Paid time off is accrued per paycheck for eligible employees at a rate based on your tenure. Leaves of absences are available in adherence with state and federal regulations.

Bay Federal is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

For CCPA's requirements regarding security practices and procedures, please see our privacy page here (https://www.bayfed.com/privacy). Bay Federal Credit Union takes our obligation to keep our member's data safe and secure and adhere to industry standard best practices.